About The Role
We are seeking a seasoned Client Relationship Manager (CRM) to join our healthcare industry team. In this role, you support the Client Partner and act as a business owner for an assigned account(s), leading the day-to-day activities and having accountability for the client P&L. You work with delivery teams to enhance backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. You are evaluated based on are margin, revenue, and client satisfaction and retention.
Our healthcare practice helps business leaders make the shift toward digital transformation with actionable insights, intelligent automation, innovative products and services, and a modern infrastructure that drives better outcomes at a lower cost resulting in improved experiences and health equity. We are proud of our strong market recognition and depth of experience across our global footprint.
Work model:
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 3 days a week at the client site in the Richardson/Dallas, Texas area. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
In this role, you will:
- Build trusted relationships with client stakeholders.
- Understand the client environment, issues, and priorities.
- Work with clients to define their problems and co-create solutions.
- Drive RFPs / proactive bids with regards to renewals, extensions, and expansion.
- Track healthcare/payer industry trends relevant to client business and bring forth proactive ideas and solutions.
- Serve as the day-to-day point of contact for the clients.
- Be responsible for backlog growth including renewals and extensions of current engagements.
- Lead the onsite project teams and ensure they understand the client environment.
What You Need To Have To Be Considered
- Minimum 15+ years in the domain, in a client facing role or account leadership role, in an IT professional services or management consulting firm.
- Experience engaging with and influencing senior decision-makers within client organizations.
- Experience with claims and service center operations.
- Experience leading diverse teams, cultivating and collaborating in a multi-cultural environment.
- Strong experience with the global service delivery model.
- In-depth understanding of business problem domain, technology, and services solution domains for the targeted industry vertical.
- A strong performance track record of leading different portfolios-ranging from sales, new sales, programs, and existing annuity business.
- Ability to navigate a large organization, work in a multifaceted matrix and have the power of persuasion through content and confidence.
- The ability to conceptualize, analyze, build blueprint for business transformations and present solutions in the healthcare/payer domain.
- Forecasting and P&L management experience.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
The annual base salary for this position is between $160,000 - $170,000. The specific salary is dependent on experience and other qualifications. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits:
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan