UX Lead

Our utilities client is looking for a UX Lead to join their dynamic in-house team. This is a 40-hour a week ongoing freelance role. The UX Lead is a hybrid position that will be onsite three times a week at the client's office located in Downtown Houston.

Are you a visionary UX leader passionate about creating seamless, accessible, and data-driven digital experiences at scale? As a UX Design Lead, you'll shape enterprise-wide experience strategies, influence executive decisions, and guide a team of top-tier designers, researchers, and content strategists. This is your opportunity to champion customer-first design, drive innovation, and lead a high-impact redesign initiative using Sitecore headless CMS.

UX Lead Responsibilities:

Strategic Vision, UX Strategy, and Business Alignment

• Develop and drive end-to-end UX strategy across multiple product lines aligned with business objectives and user needs.
• Integrate UX design, research, and content strategy into a unified vision that prioritizes user value and business impact.
• Lead visioning sessions, roadmap planning, and prioritization frameworks to guide strategic product development.

UX Research and Insight Integration

• Oversee the UX Research function, ensuring that qualitative and quantitative methods are used to uncover user behaviors, pain points, and opportunities.
• Guide the team in designing, conducting, and synthesizing research studies (e.g., usability testing, surveys, field studies, A/B testing).
• Translate user insights into actionable design recommendations and strategic direction for products.

Content Strategy and Information Architecture

• Collaborate with content strategists to ensure clear, consistent, and user-centered messaging across products.
• Align content with user journeys and ensure voice and tone guidelines are integrated into design systems.
• Support scalable IA frameworks that improve navigation, task flow, and content discoverability.

Leadership, Mentorship, and Influence

• Mentor and develop UX, Research, and Content Strategy team members, fostering a collaborative and inclusive design culture.
• Influence cross-functional teams and executives through storytelling, data synthesis, and persuasive communication.
• Cultivate a culture of continuous learning and design maturity across teams.

UX Metrics and Organizational Impact

• Define and track UX KPIs tied to NPS, CSAT, task success rate, retention, and engagement metrics.
• Communicate the ROI of UX and research investments to executives and stakeholders.
• Drive experience improvements that contribute to product-market fit and business growth.

Cross-Functional and CMS Collaboration

• Collaborate with Product, Engineering, and Marketing leads, aligning design efforts with feature delivery and business goals.
• Partner with implementation teams and content leads for the full-scale redesign of .com using Sitecore headless CMS.
• Lead UX involvement in discovery, planning, and execution phases to ensure usability and scalability.

Design System and Operational Excellence

• Guide the evolution the enterprise design system, ensuring consistency, accessibility (WCAG compliance), and scalability.
• Champion DesignOps practices that streamline workflows, documentation, and cross-functional alignment.

Inclusive Design, Ethics, and Emerging Trends

• Promote accessibility and inclusive design for diverse user needs and compliance standards.
• Drive ethical design decisions, integrating data privacy, equity, and responsible innovation.
• Stay ahead of industry trends and lead the integration of AI, automation, and smart interaction models into design thinking.

External Thought Leadership

• Represent the client at industry events, contribute to professional communities, and mentor design talent across the organization.
• Share best practices in UX, Research, and Content Strategy through internal forums and external publications.

Senior UX Designer Requirements:

• Bachelor's in design, HCI, HCDE, Psychology, or related field; master's preferred.
• 8+ years of UX/UI/UXR experience with increasing leadership responsibilities.
• Experience leading cross-functional teams, including Research and Content Strategy in large-scale enterprise environments.
• Design & Prototyping: Figma, Adobe XD
• Research: Maze, Optimal Workshop, dscout, UserTesting, Qualtrics
• Content Strategy & CMS: Sitecore, Contentful, GatherContent, Miro
• Collaboration: Miro, Jira, Confluence, FigJam
• Methods: Human-centered design, design thinking, usability testing, card sorting, information architecture, journey mapping, A/B testing, service design

In this position, you may have access to client or customer systems, confidential and/or proprietary information or data. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.

Benefits

Creative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignment work location is in a state or city subject to sick leave laws. A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service.

Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:

Email your resume in Word to:

sarah.maberry@jobalert.creativecircle.com
**Please do NOT change the email subject line in any way. You must keep the JobID: : SM24-1854266 -- in the email subject line for your application to be considered.***

Sarah Maberry - Senior Recruiter

For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.



This job was first posted by Creative Circle on 05/22/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.

Creative Circle is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle.

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