Description

Full Time - Operations Manager

The purpose of the position of Operations Manager is to maintain a staff of RSS ensuring RSS are capable of doing their jobs. This is achieved by monitoring their behavior and interaction with clients. Operations Manager must also keep a pulse on the lives of RSS outside of the workplace, ensuring they are living up to and/or working on spiritual principles. This ensures a level of transparency when RSS are caring for clients. The Operations Manager will privately redirect RSS when they fall short, including progressive discipline when appropriate.

Responsibilities:

• In depth knowledge of each position, department, and company, including, but not limited to, their purpose, primary function, role with the organization and operating procedures and standards
• Oversees day-to-day operations on a company level for the treatment center and sober living facilities
• Assists with long term goals and planning to support the initiative of operational excellence
• Creates and utilizes a method to measure performance and progress towards the Organizations established goals and strategic plan
• Develops, monitors, and administers processes and procedures to maintain efficiency and quality, and supports the goals and strategic plan
• Evaluates all operational processes and procedures to identify opportunities for improvement and standardize all aspects of operations.
• Provides oversight and guidance for all operations
• Formulate training and performance standards to maximize the client experience
• Creates and maintains management objectives and develops internal controls to ensure accountability
• Assists the leaders of each department with matters of client concerns or personnel concerns
• The ability to effectively make decisions to support the organizational goals and strategic plans
• Excellent analytical abilities
• Ability to communicate effectively both written and orally with members of all levels of the organization
• Assist with dispute resolutions and problem solving, as needed
• Assist with corrective action plans and improvement plans, as needed
• Be familiar with the staff of each department to better assist with personnel matters
• Remain up to date on all compliance guidelines and regulations and ensures all operations are carried out in accordance
• Working closely with other departments including Billing, Admissions, and Human Resources
• Must meet pre-employment and maintain all applicable state, national, and job-related guidelines for reference checking, background screening,10 panel urine drug screening, health screening, DMV (if applicable), insurance (if applicable), and license/credential verifications
• Assist with performance evaluations

Qualifications:

• High School diploma or equivalent.
• Bachelor's degree or culinary degree preferred
• 1-3 years; training or related field.
• Valid Driver's license
• Required Background Check/Screening
• Satisfactory references from employers and/or professional peers
• Satisfactory CORI check/OIG and Pre-employment Drug Screen
• Ability to read and interpret written information; write clearly and informatively; edits work for spelling and grammar. Ability to speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions.
• Working knowledge of Microsoft Word, Excel, and Outlook.
• If in personal recovery, a minimum of 2 years clean and sober.
• Proven record of customer service skills
• Strategic thinker with effective planning skills
• Exhibits a supportive and collaborative leadership style
• Exceptional written, verbal and listening skills
• Demonstrated skills in problem solving, making sound decisions, completing tasks in a timely manner, delegating, and following up on tasks
• Models' professionalism, collaborative efforts, and teamwork.
• Exhibits good time management skills
• Flexibility to work evenings and weekends as position and events require
• Demonstrated relationship building and organization skills
• Ability to multi-task and ensure expectations are consistently exceeded; ability to build and maintain timelines, budgets, and deliverables in a fast-paced environment.
• Satisfactory references from employers and/or professional peers.

Benefits:

• Competitive salary
• Comprehensive benefits package including medical, dental, vision and 401(K)
• Generous paid time off accrual
• Excellent growth and development opportunities
• Satisfying and rewarding work striving to overcome the opioid epidemic

Here is what you can expect from us:

Granite Recovery Center is committed to helping people achieve lasting sobriety through comprehensive care and compassionate support. Founded by and staffed with individuals in recovery themselves, we treat residents with the respect and dignity they deserve. Our Canterbury center provides individualized care and evidence-based clinical approaches in an environment that promotes healing.

Granite Recovery Center is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran's status or any other classification protected by State/Federal laws.

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