Who We Are: 

Thompson Flanagan is a premier insurance brokerage firm, one born from the belief that there’s a better way to operate as brokers. Thompson Flanagan pairs world-class responsiveness with a rigorous approach to the understanding and appreciation of our clients’ business challenges to determine the best ways to tackle them. Our team-based model empowers every team member to add value and our entrepreneurial mindset keeps everyone relentlessly focused on our clients’ success.

Insurance is complex. That’s why we act as true advocates for our clients—many of whom are law firms, private equity and title companies across the country. We guide them through this maze, knowing how much the right solution can mean to their business. We treat them as we’d like to be treated—keeping them top of mind, communicating openly and being proactive on their behalf. We work as a team, share information constantly and always try to find an even better solution.

We’re part of NFP, an Aon company, who is a multiple Best Places to Work award winner in Business Insurance. NFP is an organization of consultative advisors and problem solvers who help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach.

Summary: The Benefits Account Coordinator will manage the day to day service needs of our client’s through providing benefit support for claims, enrollment fulfillment and plan orientation to their employees. The successful candidate must have strong communicative and interpersonal skills, be detail oriented with strong organizational skills.  They must be able to multi-task and stay organized in a fast paced environment.

Essential Duties and Responsibilities:

• Develop and maintain ongoing relationships with clients and their employees.
• Acts as the subject matter expert on benefits and vendor/carrier products and services.
• Problem resolution on claims, billing and eligibility issues with carriers
• Enrollment fulfillment during renewal and new business onboarding process
• Proficient in carrier products and systems
• Proactive client service support for clients and small employer account management team
• All other duties as assigned.

Knowledge, Skills, and/or Abilities:

• Desire to learn employee benefits programs and compliance.
• Ability to understand and synthesize new products, technology and systems to develop cutting edge creative solutions that meet client needs.
• Highly effective verbal and written communication skills, including presentation, persuasion, tact, and negotiation skills.
• Ability to communicate and interface effectively with employees and Human Resources professionals.
• Demonstrated ability to build strong working relationships both internally and externally, and a commitment to meeting deadlines.
• Strong knowledge of Word Processing software, Spreadsheet software, Internet software and Database software.
• Problem Solving Skills- Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Analytical Skill- Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data.
• Team Work- Balances team and individual responsibilities; supports everyone's efforts to succeed.
• Business Acumen- Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
• Ethics- Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
• Strategic Thinking- Develops strategies to achieve organizational goals; understands organization's strengths and weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
• Dependability- Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.
• Initiative- Undertakes self-development activities; takes independent actions and calculated risks; asks for and offers help when needed.

Education and/or Experience: 

• Education / Work Experience- Associate’s Degree or equivalent; or one to three years related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Registration:

• Required, or must obtain General Agent Lines License in Life, Accident, and Health within first 3 months of employment.

What We Offer:

We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $55,000 to $65,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

NFP and You... Better Together!

NFP and Thompson Flanagan is an inclusive Equal Employment Opportunity employer.