WHAT YOU WILL DO
- Manage a caseload of undergraduate and/or graduate student accounts handling billing, collections, late fees, account holds, third party billing, and developing and authorizing student-specific strategies to get accounts settled.
- Provide a high level of customer service to students, parents, and Babson staff in person, via phone, or through email communication which includes being part of the SFS call rotation responding to questions about student accounts, financial aid, and financing options.
- Plan and communicate billing/payment cycles and manage billing set-up.
- Monitor outstanding receivables; analyze and report on trends.
- Research, analyze, and authorize settlements of outstanding student balances to ensure amounts owed to Babson College are collected in a timely manner.
- Perform monthly outreach to payment plan participants who are delinquent with payments.
- Utilize Workday other software systems to maintain accurate records and track student accounts, ensuring compliance with best practices for documentation and reporting.
- Reconcile accounts to the College’s general ledger.
- Support the receipt of incoming payments including cash, check, credit card, online payments, payment plan disbursements, and enrollment deposits. Support the refund process including approving EFT and paper check refunds.
- Manage designated programs/processes including payment plans, extended payment plans, tuition adjustments, meal plan changes, book vouchers, fellowship/assistantship hour tracking, separation processing, and updating publication materials.
- Plan and coordinate business processes with third-party service providers (e.g., Nelnet and University Health Plans), as well as key departments on campus (e.g., Controller/Finance Office, Registrar, Accounts Payable, Undergraduate/Graduate Admissions, Academic Services, Graduate Programs and Student Affairs, Housing, Campus Life, Chartwells, and Follett).
- Represent Babson’s mission, goals, and customer-service orientation in all work-related settings.
- Assume additional responsibilities as required.
YOUR TEAM WILL INCLUDE
Student employees
WHAT EDUCATION AND SKILLS YOU WILL NEED
Bachelor's Degree
A minimum of 1-3 years related work experience
Ability to succeed in a customer-oriented, team-based, technology-intensive work environment which includes being present in the office in order to support all customers as well as fulfill the department philosophy around face-to-face student support.
Must have previous accounting knowledge.
Must have excellent interpersonal, communication, and organizational skills.
Must have strong attention to detail.
Strong computer skills including proficiency in Microsoft Office (Word, PowerPoint and a high-level of proficiency in Excel)
Envisions and proposes new methods to perform tasks that support ET&A; takes thoughtful risks; and accepts new and ongoing initiatives, objectives, and solutions to gain sought-after results.
Anticipates and embraces change; demonstrates willingness to achieve, acquire, and utilize new skills and challenging tasks; and is flexible in changing conditions.
HOW AND WHERE YOU WILL WORK
Some extended hours during orientation, drop/add periods, and other extended-hour days
Requires work onsite a minimum of 3-4 days a week; the on-campus requirement is subject to modification based on organizational need.