Our pharma client is seeking a Digital Project Manager (CRM) to join their team for a 1 year contract. This is hybrid (3 days/week in office) in Mettawa, IL.
In order to be considered, the Digital Project Manager must have:
1. CRM Email marketing experience, ideally in pharma (familiarity with Med/Reg process & systems; Veeva Promomats a plus)
2. Account/Client Management (communication/presentation skills)
3. Experience pulling and driving strategic insights from Data
4. Background in SmartSheet or Asana
5. Agency Experience a plus
Summary: The HCP CRM Campaign Operations Project Manager is part of the Digital Lab and will be responsible for the day-to-day management, oversight and optimization of our Healthcare Professional (HCP) 1:1 marketing programs reporting to the Associate Director, Campaign Operations
Responsibilities include:
-Responsible for day-to-day management and oversight of medium-high complex brand CRM engagements including developing project plans, creating status reports, conducting weekly status meetings, following up / communicating with all stakeholders to ensure on-time, flawless execution of brand CRM programs.
-Learn the business for the respective therapeutic areas/brands
-Effectively work with multiple departments and agencies throughout project development and implementation to keep projects on time and ensure all requirements are met.
-Proactively manage workload and continuously look for ways to improve brand campaigns to meet brands' objectives and goals by reviewing campaign performance, identifying optimization opportunities, and communicating them to the marketing team.
-Develop and maintain project documents, timelines, proofing checklists and status reports. Possess minute-by-minute knowledge of all work in progress, identify risks and ways to mitigate issues.
-Partner with cross functional / agency teams to create processes to capture requirements, gain approvals, document metadata, and verify data elements needed to execute campaigns.
-Document change requests, notify the team, and understand timeline implications. Seek standardization, automation, and process improvement wherever possible to deliver on vision for the team of faster, better, cheaper year over year.
-Prepare quarterly campaign audits and campaign performance SLAs and review with Associate Director
-Identify any issues or concerns, the team has with cross functional and agency partners. Identify issues, identify root cause, and recommend corrective action where necessary
-Monitors campaign performance and proactively provide recommendations to drive an increase in engagement.
-Participate in the planning process with brands, internal cross functional teams, and their respective agency partners. Maintain check-ins with each team to track actual campaign activity and manage resources accordingly.
-Prepares well-organized, clear, and concise communications and sets clear expectations. Creates quarterly business reviews with brand and omnichannel leaders
Qualifications:
-Bachelor's Degree in Business or Marketing or equivalent experience
-3+ years of experience of Database Marketing, CRM, Email, Digital, Direct Mail, 1:1 marketing experience
-Minimum of 3 years of hands-on work experience in client service, account or response management discipline
-Digital marketing or interactive agency experience is a plus
-Ability to lead multiple projects simultaneously in a fast-paced, dynamic environment.
-Excellent written, verbal, and interpersonal communication skills to effectively work with team members
-Analytical ability to identify optimization opportunities and program related issues
-Enthusiastic, solution-oriented attitude in accepting work/new challenges
-Excellent knowledge of Microsoft Office Software: Word, Excel, PowerPoint, and Outlook
In this position, you may have access to client or customer systems, confidential and/or proprietary information or data, including medical data. This position is onsite and requires you to work closely with other individuals in a collaborative team environment. Additionally, drug products may be present in the workplace.
Benefits
Creative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignment work location is in a state or city subject to sick leave laws. A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service.Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:
Email your resume in Word to:
ashley.sella@jobalert.creativecircle.com
**Please do NOT change the email subject line in any way. You must keep the JobID: : AS30-1853704 -- in the email subject line for your application to be considered.***
Ashley Sella - Senior Recruiter, National Delivery
For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.
This job was first posted by Creative Circle on 05/13/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.
Creative Circle is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle.
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