Job#: 2077496

Job Description:

Salesforce Administrator

Apex Systems is a global IT services provider and our consulting practice has an opening for a Sr. Salesforce Administrator who will drive the innovative use of Financial Service Cloud as a productivity tool and Einstein Analytics and business platform and providing coaching to your team members at a Top Five Bank.

Client: Big 5 Bank

Location: Hybrid, Downtown Toronto (1-2 days a week)

Terms: 6m contract, with a strong potential to extend

Application Process It is best to apply via the medium you are viewing this on. If you encounter technical difficulties, please contact Beth Armstrong at [email protected] and reference Sr. Salesforce Administrator #

Job Responsibilities:

• Serves as a subject matter expert (SME) who drive the innovative use of Salesforce/FinancialForce as a productivity tool and business platform.
• Remains current on FinancialForce/salesforce best practices and technologies and advising on these practices for salesforce-based solutions.
• Strong understanding of Einstein Analytics.
• Performs day-to-day administrative tasks, such as customizing and implementing profiles, roles, security settings, rules, dashboards, reports, etc.
• Interfaces with end users to understand feature requirements and/or address support issues, working collaboratively with Finance, Product Management, Salesforce admins and Salesforce developers on more complex requests and issues.
• Maintains and enhances visual layouts, click links, integrations, workflow rules and business logic to enhance business processes and improve user experience.
• Develops, launches, and manages in-depth dashboards and reports for all team functions at both management and individual levels.
• Works with salesforce support to troubleshoot issues and maintain smooth operation and performance of the platform.
• Maintains System, Security, and Integrity - design, create and maintain multiple user setup, roles, profiles, and hierarchies; grant/remove and maintain user licenses; maintain security including sharing rules and security levels; map hierarchies and reassign records in response to personnel changes.
• Pulls and analyzes reports across multiple affiliate networks & platforms.
• Establishes key performance metrics to advise leadership on trends and strategies from disparate data sources.

Qualifications.

• 4+ Salesforce.com Administration experience
• Experience in Salesforce.com administration experience overall; exposure to FinancialForce and Einstein Analytics is preferred.
• Experience creating and/or modifying reports utilizing Excel, Access, SQL, PHP, and/or JavaScript/jQuery.
• Proven experience documenting and analyzing processes, procedures, and/or policies.
• Capable of managing the migration of change sets from development and testing sandboxes into the production instance.
• Advanced Microsoft Excel skills along with excellent Word, Visio, and PowerPoint skills
• Excellent verbal and written communication skills; ability to communicate effectively with individuals at different levels and cultural backgrounds within the organization.
• Experience creating complex, targeted and customized data analysis.
• Strategic thinker with ability to problem solve & brainstorm; role will require both independence & team communication.
• Bachelors degree in Finance and Accounting or related field is preferred, master’s degree is a Plus
• Valid Salesforce Certificate holder is a MUST

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.