REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co-op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our planet.

This Drop Ship Analyst supporting our dropship program, also known internally as VIF, Vendor Inventory Fulfillment, will contribute to REI’s success by working collaboratively across REI’s value chain to evaluate our business systems and processes to meet our strategic objectives. This role is responsible for the onboarding of vendors, vendor performance management, collaboration with internal business partners, and supporting transactional activities. This role leverages an understanding of business goals and operations, combined with a technical aptitude, process improvement, and project management mindset to deliver capability and insights throughout the Co-op.

Responsibilities

• Performs vendor account management for all VIF vendor partners. Requires collaboration with internal partners as needed to share information, provide support and excellent customer service, and works to improve overall vendor performance against REI’s operational guidelines
• Maintains effective communication, including exchange of data, error resolution and operational processes while building rapport with internal and external customers
• Supports inbound and outbound B2B transactions on behalf of REI, including vendor B2B enablement and ongoing transaction monitoring and support
• Develops, interprets, and analyzes department specific processes to ensure the optimal integrity and functionality of system programs
• Leads and executes on small to medium sized projects in collaboration with cross divisional partners and senior team members
• Identifies business areas and/or projects where VIF involvement could provide benefit to the Co-Op; with support of Operations Manager or senior team members, provides leadership, analysis, and support for these new areas of influence
• Utilizes available tools to optimize process efficiency, including preparing documentation and providing training on tools and processes
• Provides root cause analysis and drives continuous improvement
• Creates and delivers data driven storytelling across all customer groups including vendors, merchants, and other cross-divisional partners
• Supports change management and communicates process related to changes to stakeholders at all levels

Required Qualifications:

• 2+ years professional experience preferably in Vendor Management, Operations, Merchandising, Retail, or Finance
• 1+ years of experience managing or leading projects
• Knowledge of standard merchandising principles and processes
• Actively participates and collaborates with others on one's own team and across REI for the achievement of business goals
• Flexible in one's viewpoints and positions in order to support the direction taken by others at REI
• Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities
• Consolidates information from various sources including feedback from others to reach sound decisions
• Considers the ultimate impact of decisions and actions on internal and external customers

Preferred Qualifications:

• Familiarity with logistics concepts and language
• Prior VIF (dropship) experience
• Experience with SAP and Microsoft products
• Experience with Tableau, Sigma, or similar dashboarding tools
• SQL proficiency

At REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti-racist, multicultural organization. We know that there's strength in our diversity – that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.

Pay Transparency

We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors.

REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here for a detailed overview of benefits plans by employee profile.