A Day in the Life:
This Trade Support position is within the US Liquids Customer Service team that serves as the liaison between the customer, logistics, credit, and the commercial trading group for the business unit. The customer service focused Trade Support Representative role is responsible for top-level response to customer inquiries in a timely, efficient, and proactive manner, using each customer contact as an opportunity to display Bunge's commitment to provide excellent customer service and value-added support. They will also perform total contract management for all US and Canada trade accounts as well as any additional assigned duties by the Key Account Specialist Supervisor.
What You'll Be Doing:
* Manage a portfolio of trade accounts ensuring accuracy and on-time delivery expectations are achieved.
* Support portfolio demands through coordinating shipment and order changes based on delivery window, inventory availability, and fill rate requirements set by the customer.
* Perform total contract management, including system entry, pricing, and contract balance reporting in a timely manner.
* Complete understanding of contracting policy and procedures related to contract quantities, entry, approval process, etc.
* Investigate and resolve price discrepancies with full understanding of price structures, margin expectations, and costs within the SAP price routine.
* Complete BTB and Intercompany contract entry and pricings as requested by the Refined Oils Trade Team.
* Serve as a main point of contact and liaison between the customer and internal groups such as the Commercial, Operations, Product Management, and Supply Chain teams.
* Synthesize information from various sources for trend identification & action development utilizing analytical reasoning and creative problem-solving skills.
* Assist Customer Service Supervisor with escalations to resolve operational and customer issues.
Skills/Experience Requirements:
* Bachelor's degree in Business or related field.
* Three plus years customer service experience with a demonstrated ability to build and maintain strong customer relationships.
* Excellent interpersonal and communication skills; verbal, written phone/email etiquette skills.
* Familiarity with CBOT exchange and fundamentals of futures and basis trading.
* Experience with SAP, Tableau and Salesforce highly desirable.
* Experience in agribusiness or related industry a plus
* Demonstrated proficiency in Microsoft Office applications, with special focus on Excel.
Benefits:
Health Benefits - Offering choices so you can enroll in medical, dental and vision to meet your individual needs
401(k) - Investing in your future with an automatic 5% company contribution AND matching up to 4% of your contributions.
Family Support - Supporting new and growing families by providing 6 weeks of 100% paid parental leave and fertility coverage.
Tuition Reimbursement - Contributing to your education by reimbursing $5,000 of tuition expenses annually.
Time Off - Providing generous PTO based on professional work experience
0 - 9 years: 25 days
10 - 19 years: 30 days
20+ years: 35 day
Bunge (NYSE: BG) is a world leader in sourcing, processing and supplying oilseed and grain products and ingredients. Founded in 1818, Bunge's expansive network feeds and fuels a growing world, creating sustainable products and opportunities for more than 70,000 farmers and the consumers they serve across the globe. The company is headquartered in St. Louis, Missouri and has 25,000 employees worldwide who stand behind more than 350 port terminals, oilseed processing plants, grain facilities, and food and ingredient production and packaging facilities around the world.
Bunge is an Equal Opportunity Employer. Veterans/Disabled