Who We Are: 

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.

About the Role

This is a support role, requiring the Office Coordinator (OC) to assist the account teams by providing basic administrative and support functions in the team's day-to-day servicing of clients in the Leonardtown, Maryland location. The OC may gather and input data into the agency management system, provide assistance with various tasks.  Will participate in special projects as assigned by management and trainings with the team to assist in their learning and development. Another responsibility of the OC is to make sure that each visitor feels welcomed and comfortable.  The OC is the first person that a visitor encounters requiring a courteous, professional, and helpful demeanor. In addition, the OC contributes to the security of an organization by helping to monitor the access of visitors.  Please note that this role is required to be in the Leonardtown, MD office 5 days a week.

What You’ll Do

• Greet all NFP visitors.
• Answer incoming calls to NFP.  Always speak clearly with professionalism and courtesy.  Be respectful and business like.
• Screen calls to limit solicitors from accessing staff persons. Do not provide names and/or extensions of NFP employees to solicitors.
• Look up clients in agency management system and forward call to appropriate staff.
• Professional appearance (clothing, hair, shoes, etc.)

• Assist Account Managers and senior management when required.
• Call courier service when requested.
• Ability to periodically work extended hours.
• Delivery mail and packages daily.
• Ordering office supplies through approved vendor when requested.
• Other duties as assigned.

What You Bring

• Typically, more than two years of work experience in an office administration position
• Passion for customer service, drive to deliver a world-class customer experience
• Exceptional verbal and written communication skills with the ability to successfully interact with a variety or people in a team environment
• Proven experience working in a demanding, fast-paced environment, while making customer service a priority
• Strong organizational and time management skills
• Ability to work collaboratively

Education and/or Experience: 

• High School graduate or equivalent.

What We Offer:

We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is up to $36,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.