Summary

The Business Analyst supports First Horizon Bank’s Internal Consulting Group (“ICG”) by assisting in operational improvement, strategic projects, and business analysis across departments such as Credit, Operations, Risk and Enterprise Data Management. This role provides analytical, project management, and process documentation support, working under minimal supervision while interacting with associates throughout the bank.

Key Responsibilities Include

• Manage recurring administrative and maintenance tasks in various systems on behalf of ICG.
• Develop and run reports to summarize monthly project pipelines and other processes, ensuring information is accurate and timely for decision making.
• Serve as a liaison with reporting partners and assist in managing those relationships for ICG associates.
• Partner with internal groups on process documentation, process mapping and identifying opportunities for workflow improvements.
• Conduct research and gather data to support client needs and project objectives, utilizing strong quantitative and qualitative analysis skills.
• Analyze existing business processes and metrics to identify areas for improvement and innovation.
• Assist in developing and implementing solutions to enhance internal operations or strategies.
• Prepare presentations and strategic reports for internal stakeholders and executive leadership, communicating findings clearly and effectively.
• Provide project management support, helping track deliverables, deadlines and milestones for ICG engagements.
• Participate in ad hoc and cross-functional organizational projects that require detailed analysis and critical thinking.
• Recommend target areas for further review based on findings and insights.
• Perform all other related duties as assigned by ICG team lead.

Supervisory Responsibilities

• No supervisory responsibilities

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position:

• Bachelor (4-year college) degree and 2-5 years of relevant experience, preferably in banking or consulting, or equivalent combination of education and experience.
• Strong analytical, problem-solving, and critical thinking skills, with a data-driven approach to decision making.
• Excellent written and verbal communication skills; able to interact professionally with both associates and leaders at multiple organizational levels.
• Ability to work collaboratively in a team environment and balance multiple tasks and projects simultaneously.
• Proficient in Microsoft Excel, PowerPoint; knowledge of Lucid, data visualization or statistical software is a plus.
• Familiarity with process improvement methodologies, such as Lean and Lean Six Sigma; White, Yellow or Green Belt certification is desirable.

Desired Attributes

• High attention to detail and a proactive, self-starter mindset
• Intellectual curiosity and a willingness to continually learn new concepts or technologies
• Adaptable to changing situations and new challenges
• Demonstrated strong work ethic and commitment to meeting deadlines

Experience

• Internship experience in consulting, banking or related fields
• Demonstrated leadership or involvement in extracurricular activities

About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com. 

Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

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