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SUMMARY Sr. SAP Technical Analyst with strong functional knowledge, responsible for developing, designing, maintaining, and enhancing SAP applications in SAP CRM & SAP IS-U modules to support front-office and back-office processes for the utility industry.

Specifically: Proficiency in SAP CRM Customer Interaction Center, Sales, and Service processes. Knowledge of SAP ISU, customer service, account maintenance, correspondence, device management, customer inquiry, and intercompany data exchange (IDE/IDEX). Expertise in UI5 Development, OData Services, SOAP & REST web services, middleware monitoring and troubleshooting. Familiarity with electricity utilities, retail industry, and meter-to-cash processes preferred.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Design, enhance, maintain, and support retail-based utility SAP CRM and SAP ISU applications.
• In-depth working experience as functional or techno-functional analyst with exposure in deregulated or regulated electricity markets.
• Ability to work and lead project or application development team.
• Functional knowledge across all areas of SAP CRM, and SAP ISU.
• SAPUI5 Development, OData development, debugging, and troubleshooting.
• Web service development including SOAP XML based and REST based.
• HANA related development - modeling, SQL script, AMDPs, and CDS views.
• CRM middleware - monitoring and troubleshooting BDOC failures for master data and transaction data.
• Experience with CRM and SD integration - CRM/SD contracts/DMRs and SD billing.
• Develop and maintain processes, applications, standard application programs providing business functions, such as online screens, batch reports, creation of applications interface files, and basic web knowledge.
• Firsthand experience with RICEF, and Workflow development.
• Configure and test ECC/IUT modifications to support new system development, enhancements, and production support modifications.
• Provide subject matter expertise for the impact assessment and testing of SAP AOPs (add-on packs) and SAP release upgrades.
• Support the development and execution of enterprise test scripts.
• Investigate problems reported by end-users to the Help Desk, resolve production incidents, and handle on-call pager if required.
• Assist with SAP CRM/ISU/CCS day-to-day production support issues and related system issues that arise in the daily operations of the system.
• Provide subject matter expertise to the operations groups to assist with problem-solving and serve as a resource for training development.
• Interface with operations team and business teams to realize requirements, existing business processes, resolve issues, and determine cost estimates.

NICE TO HAVE

• Familiarity with Texas (ERCOT), or Canada Alberta Regulated/ Deregulated market, Northeast Market Transactions.

• Experience working in a waterfall and Agile framework - SCRUM, KANBAN

EDUCATION

• Bachelor's degree in an accredited four-year college in computer science, software engineering or university or equivalent work experience.

EXPERIENCE

• A minimum of 8+ years of SAP configuration, design, development, testing experience required.

SPECIAL SKILLS

• Capability to prepare presentation designs or solutions.
• Process-oriented, analytical, and quality-focused thinking is essential. The individual will need to identify logical, rational approaches to business solutions.
• SAP configuration and testing experience.
• Experience working with end users to translate their business problems into system requirements.
• Lead or coordinate a small, defined portion of a project or work process.
• Configuration, testing, maintenance, enhancements, or support activities.
• Evaluate user change requests and obtain approval for modifications.
• Lead project planning sessions with team members to analyze business and technical requirements.
• Conduct unit testing to ensure applications meet specifications.
• Work within a system-related or operations-related front office environment.
• This job description reflects management's assignment of essential functions and does not restrict other tasks that may be assigned.
• Flexibility, dedication, and teamwork are necessary.
• Strong organizational skills.
• Excellent verbal and written communication skills are required for cross-functional support and interaction.

Physical Requirements

• Capability to participate in meetings remotely or in person, and address application issues as they arise.

Working Conditions:

• Open office environment with activities on Unix-connected PC and client/server applications.
• Telephone consultation & support with clients required.
• Standard business hours, plus rotation of on-call support requiring 24-hour availability some nights and weekends.
• Willingness to work outside normal hours for critical issues and project milestones.
• Ability to work remotely from a safe location during climatic events, disasters, and pandemics.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.