



JOB LOCATION: Remote but will need to go onsite occasionally to Menands NY
WAGE RANGE*: $15-18/hr.
JOB NUMBER: 25-03103
REQUIRED EXPERIENCE:
- Call Support
- Customer Inquiries
- Customer Relationships
- Oral Communications
- 2 years of related experience
JOB DESCRIPTION
Seize your opportunity to make a personal impact as a Customer Service Specialist II supporting the New York State Department of Health Medicaid Management Information System (MMIS) program. You will be answering inbound phone calls from Medicaid Providers for billing or enrollment. These calls are not scripted; there is knowledge to be learned to understand and help the providers with their Medicaid claims.
HOW A CUSTOMER SERVICE SPECIALIST II WILL MAKE AN IMPACT
- Takes and processes transactions by telephone, internet and correspondence from customers and representatives
- Enters and maintains database records of customer profiles and prepares and maintains status reports
- Acts as liaison for customers
- Maintains knowledge of company products and customer service processes
WHAT YOU'LL NEED TO SUCCEED:
- Required Experience:
- 2+ years of customer service experience
- Required Technical Skills:
- Strong Microsoft Office skills (Word, Excel, PowerPoint)
- Required Skills and Abilities:
- Strong telephone and verbal communication skills
- Customer focus and adaptability to different personality types
- Ability to multi-task and manage time effectively
- Location:
- Hybrid and on-site at Riverview Center, Menands, NY
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities
* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.