Overview
Job Title: Senior Software Engineer (Microsoft 365 & Exchange Systems Engineer)
(this position is hybrid working 2 days a week in current location of Denton Texas and new location in Legacy West in Plano Tx starting Mid Fall 2025)
About Sally Beauty Holdings, Inc.
At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers.
About the role
We are seeking a highly skilled and technically proficient Systems Engineer with deep expertise in Microsoft 365, Microsoft Exchange and SharePoint environments. This role also requires solid experience in managing Wintel and Unix systems, VMware virtualization, and Azure cloud infrastructure. The ideal candidate will ensure the stability, integrity, and efficient operation of our IT systems that support core organizational functions.
Responsibilities
Administer and manage Microsoft 365 platform including Exchange Online, Teams, SharePoint, Intune, and other related services.
Manage, maintain, and troubleshoot on-premises Exchange environments, including hybrid configurations.
Administer and manage SharePoint Online sites, site collections, permissions, and content structure
Collaborate with business units to design, develop, and maintain document libraries, workflows, and automation using Power Automate and SharePoint Framework (SPFx).
Migrate content from legacy SharePoint environments or file shares to SharePoint Online using tools like SharePoint Migration Tool (SPMT)
Perform system administration tasks across Wintel (Windows Server) and Unix/Linux platforms.
Administer and support virtualized infrastructure using VMware vSphere.
Manage cloud infrastructure services and resources in Microsoft Azure, including IaaS, Active Directory, networking, and storage.
Develop and maintain system documentation and standard operating procedures.
Collaborate with cross-functional teams for patch management, upgrades, incident resolution, and disaster recovery planning.
Support operational efficiency through automation using PowerShell and other scripting tools.
Provide tier 3 technical support and mentorship to junior team members.
Knowledge, skills & abilities requirements
Bachelor's Degree in IT, Preferred
5+ years of experience in Microsoft Exchange and M365 administration.
Strong understanding of SharePoint Online architecture, site provisioning, and permissions model.
Knowledge of SharePoint Framework (SPFx), Power Apps, and custom solutions deployment.
Strong knowledge of Windows Server (Wintel) and Unix/Linux operating systems.
Proficient in VMware vSphere administration and management.
Hands-on experience with Azure cloud services including VMs, networking, and Azure Active Directory.
Advanced PowerShell scripting and automation skills.
Understanding of ITIL processes and change management.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent communication and documentation skills.
Preferred Qualifications
Microsoft Certifications (e.g., MS-102, MS-203, AZ-104).
VMware VCP Certification.
Experience with hybrid Exchange deployments and mail migrations.
Experience with SharePoint hybrid configurations or migration projects.
Familiarity with security best practices in cloud and on-prem environments.
Exposure to monitoring tools and endpoint management solutions.
Competencies & attributes
Passionate Learner - inquisitive about the business; open to feedback and coaching, applies learning quickly; applies learning to improve processes and procedures, proactively shares learning with colleagues and leaders; realigning and reshaping projects
Flexible & Agile Adapter - responsive and open to change; works well with ambiguity; adapts to new plans or directions; keeps calm under pressure; perseveres to achieve the plan/task; doesn't dwell on the past
Talent Builder - considers how we can create an inclusive culture; encourages input from others; invests time as an informal/formal coach or buddy; works to build a diverse team with the right skills and knowledge; looks for ways to acknowledge, motivate, and value the team
Effective Communicator - articulates in an appropriate and accurate manner; emotionally astute while remaining authentic to own style/self; encourages others to express views and opinions; demonstrates active listening and uses probing questions; is concise and relevant with data/info
Team Builder - references the importance of teamwork and actively demonstrates collaboration and sharing; builds and/or participates in effective teams; values the importance of inclusion and various sources of thought/input; humble when operating within a team
Customer Focused Partner - understands internal and external customer needs; contributes to plans and actions to improve the associate and customer journey/experience; holds self and team accountable for improving the customer experience; is an advocate for the customer
Strategic Thinker - progressive thinking with the ability to bring new ideas to life; works with others to develop progressive and cost-effective strategies; provides suggestions to improve upon continuous improvement and scalability within department; uses a broad range of data sources
Big Picture Thinker - understands own department and how other key departments operate; adopts an inclusive approach; seeks feedback reviews progress, and adapts plans as needed; understands interdependencies with other departments
Results Driver - effective at driving and delivering on plans; holds self and team accountable to high standard of delivery; suggests opportunities for innovation and continuous improvement; focuses on the right priorities and uses resources/time wisely; demonstrates grit and determination
Problem Solver & Decision Maker - able to consume department/operational data to identify business; identifies, gathers, and examines the relevant information; makes recommendations and takes action to solve challenges, considers importance/impact of decisions against relevant factors
Working conditions & physical requirements
This will be a hybrid role required to be onsite at the Corporate office on specified days. The work environment generally involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail stores, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.
The work is sedentary; however, occasional travel to company locations may be required. Typically, the employee may sit comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, files, books, small parts; using a keyboard, driving an automobile, etc. No special physical demands are required to perform the work.
Benefits
In addition, associates of SBH may take advantage of our in house salon with complementary services and a varied selection of food options at our corporate campus. Also, featured at our corporate campus, is both a Sally Beauty and CosmoProf Professional onsite store, where associates enjoy a great merchandise discount!
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, or disability.
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