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Regular or Temporary:
RegularLanguage Fluency: English (Required)
Work Shift:
1st shift (United States of America)Please review the following job description:
The Opportunity: Become One of Our Lead Technology DetectivesDo you have a passion for uncovering the real story behind complex IT failures? Are you driven to connect the dots that others miss? We’re looking for a Technology Incident & Problem Strategist to hunt for systemic risks hidden within our operational data.
Your mission is to move beyond the surface-level noise of daily incidents and become the lead investigator for our technology organization. You won’t just report on what happened; you will uncover why it happened and build the strategic case for changes that will prevent it from happening again. This is a high-visibility role where your analytical horsepower will directly strengthen the stability and resilience of the entire company.
What You’ll Do (Your Mission):
• Hunt for Hidden Patterns: Dive deep into operational data (incidents, problems, changes) to identify elusive trends, recurring failure points, and systemic issues that span multiple technology domains.
• Conduct Forensic Analysis: Use your deep technical knowledge of infrastructure (networks, servers, cloud, etc) to challenge initial assumptions and perform root cause analysis that reveals the truth, underlying drivers of instability.
• Tell the Story with Data: Translate your complex technical findings into compelling, data driven narratives and strategic recommendations for senior leadership. You are the bridge between raw data and actionable intelligence.
• Partner with Elite Engineers: Collaborate directly with our top technical experts, asking the tough questions and driving conversations that lead to robust, permanent solutions.
What You’ll Bring (Your Toolkit):
• A Forensic Mindset: An insatiable curiosity and a relentless drive to get to the bottom of complex problems.
• Technical Depth: A strong foundation in Enterprise IT infrastructure. You speak the language of engineers and understand how systems interact and fail.
• Data Fluency: Expertise in pulling, shaping, and analyzing data to find the signal in the noise. Strong proficiency with Excel is essential; skills in SQL, Tableau, Power BI, or Python adds fire to the game.
• Strategic Communication: The ability to build a compelling case and influence change, turning your analysis into funded, prioritized action.
• Framework Familiarity: A solid understanding of ITIL principles (Incident, Problem, Change Management) and root cause analysis methodologies (e.g., 5 Whys, Fishbone).
• Experience with ITSM platforms like ServiceNow is helpful, but your analytical power and technical curiosity are what we value most.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Synthesizes market share patterns and evaluates the competitive landscape.
2. Establishes an industry standard methodology for prioritizing strategic opportunities.
3. Assists the Strategy & Advanced Research team with key stakeholder interviews and the aggregation of responses.
4. Synthesizing key insights, and creates a relevant strategic narrative for technology opportunities.
5. Regularly reviews market trends and supports the emerging technology pursuit process by contributing to proposal development.
QUALIFICATIONS
Required Qualifications:
1. Bachelor's degree in Business and five to seven years of strategic planning experience in an IT environment for the financial services sector
2. Advanced proficiency with Microsoft Office products including PowerPoint, Word and Excel.
3. Three to five years of quantitative and qualitative analysis experience in an IT environment
4. Familiarity with IT Engineering terminology
Preferred Qualifications:
1. Strong analytical and problem-solving skills, with the ability to distill complex data insights into actionable recommendations.
2. Proficiency in data analysis tools such as SQL, Python, R, or Tableau.
3. Experience with IT service management frameworks (e.g., ITIL) and infrastructure monitoring tools (e.g., Splunk, Nagios).
4. Excellent communication and presentation skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.
5. Strong attention to detail and ability to work in a fast-paced environment.
6. Familiarity with IT operations analytics (ITOA) and artificial intelligence for IT operations (AIOps).
7. Strong understanding of network, storage, and server infrastructure.
OTHER JOB REQUIREMENTS / WORKING CONDITIONS
Sitting
Frequently (25% - 50% of the time)
Lifting
Up to 25 lbs.
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
Availability
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
Travel
Up to 25%
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.
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