Thompson Houston

Thompson Houston is now recruiting an Event Planning Manager to join our sales and catering team. Set in a soaring 36-story skyscraper, Thompson Houston + The Residences at the Allen is the city’s most fashionable landmark. This architectural marvel sets a stylish scene for influential locals, seasoned globetrotters, and cultural tastemakers to meet and connect, luxuriate, and celebrate. The hotel’s coveted location in verdant Buffalo Bayou Park centers the property as a veritable oasis within the city. This luxury oasis boasts 172 luxury guestrooms, including 34 breathtaking suites, and a private collection of 100 residences. Unmatched amenities include a full-service spa, a well-equipped fitness center, several destination restaurants, a private heliport, an expansive one-acre pool deck, and over 17,000 square feet of flexible meeting and event spaces. As a Thompson Houston colleague, you will enjoy the following benefits:

• Free room nights, Discounted and Friends & Family Room Rates
• Medical, Dental and Vision Insurance with only 30-day waiting period!
• 401K with company match
• Free parking
• Generous Paid Time Off
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more

At Thompson Houston we believe our guests select the Thompson brand because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Thompson Houston is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. Discover your place to shine in our warm, respectful, and inclusive culture.

The Event Planning Manager is primarily responsible for servicing Sales bookings and ensuring the seamless execution of events. This role serves as the liaison between meeting planners and hotel departments, overseeing contracts, detailing event logistics, managing room blocks, and coordinating billing. This position reports directly to the Director of Sales & Marketing and the Director of Catering & Special Events.

Thompson team members work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Responsibilities & Duties include:

• Maintain full knowledge of hotel operations, policies, and services.
• Collaborate with sales, catering, and support staff as a cohesive team.
• Conduct in-person and virtual site inspections; communicate hotel offerings and policies to clients.
• Detail and distribute Event Orders (EOs); ensure timely execution of event logistics.
• Manage group room blocks, including tracking reservations, rooming lists, pick-up reports, and cut-off dates.
• Monitor events to ensure compliance with SOPs and client satisfaction.
• Serve as on-site contact during critical event moments (greetings, breaks, etc.).
• Lead daily event order and weekly group resume meetings.
• Track all communications and documentation in Hyatt systems (Envision, etc.).
• Support final invoice reconciliation with clients and the Finance Department.
• Assist in achieving department revenue goals; manage lead logs, commissions, and reporting.
• Perform additional duties as assigned by leadership.

Qualifications

• 1–3 years of hotel sales or event planning experience preferred
• Bachelor's degree or equivalent experience
• Proficiency in Microsoft Office; Envision and Social Tables experience preferred
• Excellent communication, negotiation, and organizational skills
• Strong problem-solving and analytical abilities
• Ability to work nights, weekends, and holidays as required
• In-depth understanding of event logistics, catering, F&B, and pricing strategy
• Must be detail-oriented, flexible, and client-focused