Job Title: Customer Service Representative
Location: Warwick, RI (Remote with In-Person Training)
Duration: 6+ months
Work Type: Remote (Virtual Role) - Must reside within a commutable distance to Warwick, RI. Training will be onsite
Job Overview:
Join our client as a Customer Service Representative, where you'll play a critical role in supporting our valued policyholders. This is a virtual position requiring in-person training at our Warwick, RI office from August 11 to September 8, 2025, Monday to Friday, 8:30 AM - 5:00 PM ET. After training, you'll work remotely, following a consistent schedule between 8:00 AM - 11:00 PM ET, Monday to Friday.
Key Responsibilities:
- Handle inbound customer inquiries related to client policies via phone.
- Deliver superior customer service by enhancing customer satisfaction and trust.
- Research and resolve policy-related questions using up to 10 electronic systems.
- Refer requests for complex policy modifications to appropriate departments.
- Collaborate with internal teams and support occasional in-office meetings or events.
Required Qualifications:
- High school diploma or GED.
- Reside within commutable distance to Warwick, RI.
- Availability for full in-office training schedule (8/11/2025 - 9/8/2025).
- Flexibility to work shifts within the hours of 8 AM - 11 PM ET, Monday - Friday.
- Intermediate computer literacy; ability to multitask across multiple screens and platforms.
- Strong verbal communication and active listening skills.
- Familiarity with web browser troubleshooting (Chrome, Edge, Firefox).
- Professional, clear, and engaging phone demeanor.
Preferred Qualifications:
- 1-2 years of call center or customer service experience.
- Proficiency in Microsoft Office Suite.
- Ability to learn quickly and adapt in a dynamic environment.
- Strong written communication and telephone etiquette.
- Ability to work independently in a virtual setup and collaboratively as part of a team.
- Openness to shift changes and extended hours as needed for business operations.
Note: This is a remote opportunity with the expectation of occasional visits to the Warwick office as needed for training, team meetings, or business continuity activities.