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Jul 15, 2025
Crystal Lake, IL
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Engineer/Specialist, Ops Quality Assurance
Crystal Lake, IL
Jul 15, 2025
Full-time

This position is responsible for assessing in-progress and completed work (including documentation) for compliance with internal and external regulatory policies and procedures.  The successful candidate must be able to conduct rigorous enforcement of laws and standards as well as influence the workforce regarding the importance of Quality through their emotional intelligence, operating proficiency, and technical skill sets.

This position is posted as a job family and can be filled at an Engineer./Specialist I or Engineer./Specialist II. depending on:

  • Experience and/or education
  • Demonstrated knowledge, skills, and ability
  • Complexity of programs administered, risk and responsibility, and budgetary value of managed work

This position will be based out of our Crystal Lake reporting center.  The assigned work area is mostly in the area bound by the Illinois-Wisconsin state line, the Mississippi River, Interstate 88, & the I-290/US-12 corridor.

The Engineer/Specialist, Operations Quality Assurance is a focused discipline within a job family.  The duties listed below are activities associated with the various levels of the Engineer/Specialist progression.  This progression covers the following general titles:

  • Engineer/Specialist I, Operations Quality Assurance
  • Engineer/Specialist II, Operations Quality Assurance

Functional Expertise

  • Performs operational assessments, both “live” and “post,” to evaluate work performed by field personnel for compliance with Company policies and procedures (driven by Federal and State regulations as well as industry best practices and Company-mandated requirements) in one to three (or more) of the following areas:
    • Construction Operations (focus on Company Crews)
    • Field Operations
    • System Operations
    • Storage/Peaking
    • Transmission
    • Corrosion
    • Field Training/Welding
    • Asset Protection
    • Leak Survey
  • Serves as Company liaison during State field inspections
  • Performs multiple out-of-state QA audits (record and field) at other Southern Company Gas companies to evaluate Company and contractor personnel compliance with Company policies and procedures which are driven by Federal and State regulations as well as industry best practices and Company-mandated requirements
  • Performs main hit reviews for Field Operations – Delivery and Construction Operations – Company crews to determining OQ disqualification
  • Actively represents Gas Distribution and Southern Company within industry groups
  • Collaborates with Safety and FO Support departments to develop and implement programs and processes to minimize workplace hazards
  • Teaches principles to others 
  • Performs and documents event-learning analysis, with oversight (i.e. self-inflicted hit reviews)
  • Evaluates timeliness and implementation schedules (i.e. NOE action plans)
  • Anticipates issues and proposes action plans for correction
  • Ability to learn and interpret 49 CFR 192 regulations
  • Serves as Subject Matter Expert (SME) to departments on matters of occupational safety, Quality Management Systems, and compliance
  • Ability to understand and recognize hazards
  • Ability to lead and direct Quality expectations with employees
  • Supports implementation of Nicor Gas Quality Management Systems
  • Conducts inspections (facility, worksite, etc.) to ensure compliance
  • Trains, coaches, and delivers presentations to educate employees on Quality Management principles
  • Provides emergency response support
  • Promotes the Nicor Gas Safety Culture and Safety Value
  • Promotes required Personal Protective Equipment

Engineer/Specialist I:

  • Participates in the annual audit of compliance records in advance of public service commission compliance records audits
  • Participates in special audits of new/revised procedures recently implemented or of newly certified employees
  • Interprets Company policies, procedures, and O&M manual
  • Performs multiple out-of-state QA audits (record and field) at other Southern Company Gas companies to evaluate Company and contractor personnel compliance with Company policies and procedures which are driven by Federal and State regulations as well as industry best practices and Company-mandated requirements
  • Performs main hit reviews for Field Operations – Delivery and Construction Operations – Company crews to determining OQ disqualification
  • Participates in efforts to interpret and develop responses to proposed regulatory rules changes that could affect Gas Distribution and Southern Company
  • Participates in internal gas distribution audits, documenting findings, preparing reports, and communicating findings to management
  • Participates in internal process audits and helps develop necessary action plans for corrective measures
  • Participates in meetings to communicate project (i.e. targeted or focused audits) progress and details to affected parties
  • Delivers frequent feedback to team members
  • Promotes Nicor Gas Safety- and Quality Management Systems

Engineer/Specialist II:

  • Informally oversees/supervises QA staff that conduct the QA assessments
  • Assists in on-boarding plans and technical knowledge plans for newly hired QAs at LDC
  • Collaborates on and/or co-leads the annual audit of compliance records in advance of public service commission compliance records audits
  • Collaborates on and/or co-leads special audits of new/revised procedures recently implemented or of newly certified employees
  • Serves as Subject Matter Expert (“SME”) in interpreting Company policies, procedures, and O&M Manual
  • Informally oversees/supervises QA staff that conduct the QA assessments
  • Assists in on-boarding plans and technical knowledge plans for newly hired QAs at LDC
  • Collaborates on and/or co-leads the annual audit of compliance records in advance of public service commission compliance records audits
  • Collaborates on and/or co-leads special audits of new/revised procedures recently implemented or of newly certified employees
  • Serves as Subject Matter Expert (“SME”) in interpreting Company policies, procedures, and O&M Manual
  • Engages in efforts to interpret and develop responses to proposed regulatory rules changes that could affect Gas Distribution and Southern Company
  • Assists in internal gas distribution audits, documenting findings, preparing reports, and communicating findings to management
  • Assists in internal process audits and develops necessary action plans for corrective measures
  • Assists in departmental budget management
  • Assists in complex and critical projects across multi-disciplinary and cross-functional departments
  • Champions, coaches, and promotes Nicor Gas Safety- and Quality Management Systems

Business Acumen

  • Recommends updates/revisions to policies, procedures, or OPM-based field observations where procedures may not be followed because they are unclear, incorrect, or non-existent
  • Communicates leading- and lagging indicators to management
  • Supports achieving Quality objectives, goals, and targets
  • Determines Quality best practices to support the Company’s goals by consulting with Company representatives (internal peers and other key business units)

Engagement

  • Provides guidance and coaching to supervisors, field personnel, and training personnel on how to interpret policies, procedures, and the OPM
  • Represents QA department at supervisor roundtables and presents assessment findings for area of assessment responsibility
  • Coaches supervisors on the content of the assessment form and how to conduct effective assessments
  • Desires to create strong field presence daily
  • Demonstrates good communication and interpersonal skills at all levels within the Company necessary to guide business units and individuals with respect to Quality and Safety issues
  • Develops and conduct presentations for business and safety meetings, committee meetings, safety summits, supervisor, manager, and director roundtable meetings, and other presentations on Quality-related standards and policies
  • Supports and encourages development of a Quality culture

Driving Results

  • Promotes safe work practices by shutting down jobs if unsafe conditions are encountered during an assessment or if activity affecting the integrity of the pipeline does not meet Company standards
  • Prepares assessment report and communicates assessment findings to crews, supervisors, and managers
  • Recommends additional training, if deemed necessary, for field personnel based on findings of field assessments
  • Analyzes individual and departmental assessment findings and follows-up on poor performance observed in previous assessments
  • Evaluates employee performance for safety and Quality workmanship
  • Conducts Quality compliance assessments.  Drives the business units to correct deficiencies by conducting follow-up assessments and audits with the business leaders
  • Directs and oversees investigations of process Quality incidents such as self-inflicted main and service investigations (Engineer/Specialist II)
  • Monitors implementation of corrective and preventive actions to prevent further incidents (Engineer/Specialist II)
  • Supports Quality programs critical to changing behaviors (Engineer/Specialist II)

JOB REQUIREMENTS: (Education, Experience, Knowledge, Skills)

Education

  • BS in any engineering discipline or other analytical/technical discipline; or
  • Equivalent academic education and experience in any/all of the following:
    • Construction Operations, Field Operations, System Operations, Storage/Peaking, Transmission, Corrosion, Field Training/Welding, Asset Protection, or Leak Survey 

Experience

  • 2+ years operations experience in a gas utility in three or more field operating departments, or 2+ years within QA ((Engineer/Specialist I)
  • 4+ years operations experience in a gas utility in three or more field operating departments, or 4+ years within QA (Engineer/Specialist II)

Knowledge

  • Good understanding of Company policies, procedures, and O&M manual (Engineer/Specialist I)
  • Thorough understanding of Company policies, procedures, and O&M manual (Engineer/Specialist II)
  • Ability to understand legislation and regulation
  • Leads by example, building strong, trusting relationships with internal- and industry contacts
  • Demonstrated ability to establish and maintain effective working relationships with supervisors and managers
  • Ability to effectively communicate assessment findings
  • Oral and written communications are clear, concise, and timely
  • Coaches and mentors less-tenured employees (Engineer/Specialist II)
  • Effective trainer in formal and informal settings
  • Knowledge of safe work practices and procedures
  • Manages projects and processes, with supervision, delivering on-time results
  • Competency to work independently, to be a self-starter, and to take initiative
  • Microsoft Office Suite – Basic proficiency
  • Ability to learn program databases, software applications, and other technology tools quickly
  • Strong leadership skills
  • Strong organizational and time-management skills
  • Strong presentation and team facilitation skills
  • Strong project management skills
  • Strong verbal and written communication skills
  • ASQ Certification, as required

Working Conditions / Physical Requirements

  • Occasional traveler (5-20% travel).  The incumbent will be required to travel on occasion. Trips may require air travel and/or overnight stay away from home for one or more nights
  • Must be able to work in the field under a variety of weather conditions
  • This position requires constant standing or walking
  • This position occasionally requires the incumbent to bend, kneel, crouch, or crawl
  • This position requires the ability to lift up to 10 pounds.
  • The incumbent works in an office environment
  • The incumbent may/will work near or with moving mechanical parts
  • The incumbent may/will be exposed to fumes, airborne particles, or chemicals
  • The incumbent may/will be exposed to varying outdoor weather conditions
  • The incumbent may/will be exposed to excessive noise

On-Call Duties

  • Must be able to respond to urgent Quality issues when contacted
  • Availability to respond to assist in emergency situations when needed

Disclaimer: This information describes the general nature and level of work performed by employees in this job.  The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job; responsibilities may be changed or added without advance notice.  Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.

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Engineer/Specialist, Ops Quality Assurance
Southern Company
Crystal Lake, IL
Jul 15, 2025
Full-time
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