About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Eligibility on day 1 for all benefits
• Dollar-for-dollar 401(k) match, up to 5%
• Debt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more
• Immediate access to time off benefits

At Baylor Scott & White Health, your well-being is our top priority.

Note: Benefits may vary based on position type and/or level

Job Summary

Director Quality Improvement plans, directs, and coordinates quality and patient safety programs for Baylor Scott and White Health (BSWH). These programs include activities that aim for zero preventable harm and apply STEEEP values: safe, timely, effective, efficient, equitable, and patient-centered care. The director develops and implements plans, programs, procedures, and practices to improve patient care quality at BSWH hospitals, clinics, and ambulatory facilities. They review current programs and seek opportunities to resolve clinical quality problems or operational issues. The director develops key metrics for clinical quality and patient safety and directs data testing, trending, forecasting, and reporting to improve health care processes. They ensure clinical performance improvement programs comply with all regulatory, legal, and organizational requirements. The director partners with clinical staff, operations, and other stakeholders to improve processes impacting patient safety and care quality at BSWH.

An entity Director translates and implements strategic plans and goals for their area. Makes final judgments on operational matters and ensures goals are met. Recommends policies and organizational changes for the area. Plans and executes projects and initiatives that meet annual goals. Plans and directs department operations, handling staffing, processes, budgets, and costs. Manages and advises subordinates to meet schedules, resolve technical problems, and monitor performance. Oversees a larger, more complex organization or area than a manager. Often has one or more managers or supervisors reporting to them.

Essential Functions of the Role

• Directs the quality improvement function for assigned area of responsibility for BSWH.
• Manages cross-functional teams, including patient safety, infection prevention, nursing, risk management, and medical staff. Works with other stakeholders to promote continuous improvement in quality and patient safety for the assigned area.
• Directs, facilitates, and supports hospital quality improvement and patient safety committees. These councils provide oversight to ensure high-quality and safe patient care.
• Manages and guides process improvement teams and activities using quality and patient safety best practices, improvement tools, and standardization methods.
• Directs data monitoring, collection, and testing and tracking and trending of care processes to ensure safety, effectiveness, and efficiency.
• Partners with hospital and system teams to advance health initiatives. Manages quality improvement analytics, data validation, and data analysis activities. This includes data submission, testing for facility-identified data registries, and ensuring data confidentiality.
• Manages the identification of real and potential safety concerns in all BSWH facilities. Directs programs like variance reporting, patient safety response, and compliance with state and federal safety regulations.
• Partners with clinical and corporate compliance to manage regulatory surveys, certifications, and compliance requirements.
• Establishes hospital and system processes to monitor quality and patient safety. Ensures all reporting requirements are met. Engages with internal and external stakeholders as required.

Key Success Factors

• Master's degree in healthcare management, nursing, business, or related field preferred.
• 3+ years of experience in healthcare quality improvement, patient safety, risk management, or related area.
• Experience in a leadership role preferred.
• Experience in leading interdisciplinary initiatives in process improvement.
• Knowledge of healthcare quality, patient safety management, benchmarking, and outcome measurement.
• Knowledge of statistics, data collection, testing, and data presentation.
• Critical thinking, process testing, and problem-solving skills.
• Excellent written, verbal, and presentation skills.

Belonging Statement

We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve.

QUALIFICATIONS

• EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
• EXPERIENCE - 3 Years of Experience