Location: On site at location(s) listed on job posting. Role can be worked in offices within the company's footprint.
SUMMARY
The Change Readiness Manager leads the TM team providing change management support to the Treasury Management(TM) organization. Develops and implements change management strategies for new TM products, service enhancements, and client/associate-impacting projects. Plans and organizes communications and information strategies designed to create and maintain awareness of TM services for clients and associates. Provides consultative guidance to product and project teams to ensure maximum audience awareness of product change impacts. Maintains strong relationships with internal Product team, Marketing and Corporate Communications partners, ensuring the Product team’s communications practices align with enterprise standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Lead, coach, and develop a team of communications specialists, technical writers, and trainers dedicated to supporting Treasury Management initiatives.
- Design and execute comprehensive change management strategies and plans for product launches, service enhancements, process updates, and any TM-initiated changes.
- Coordinate with Product, Operations, Technology, Marketing, and other cross-functional teams to assess the impact of changes and ensure messaging consistency.
- Create, review, and approve communication materials, training programs, and knowledge resources for both clients and associates.
- Oversee the development and delivery of multi-channel communications (e.g., email, web, printed materials, webinars) to inform associates and clients of upcoming changes.
- Manage the assessment, creation, and execution of associate and client training plans, including virtual and in-person sessions, job aids, and FAQs.
- Oversee the development, maintenance, and content management of TM’s primary information repositories (TM Information Center, and Sharepoint site)
- Oversee the processes, systems and personnel responsible for the generation of TM RFP response packages.
- Measure and report on the effectiveness of change readiness initiatives, using feedback to enhance future programs.
- Serve as a primary point of contact for Treasury Management change communications, addressing questions or issues raised by associates or clients.
- Ensure compliance with regulatory requirements and align all materials with First Horizon Bank’s brand, messaging, and values.
- Foster a continuous improvement mindset in the team, championing new tools, techniques, and best practices. Performs all other duties as assigned
SUPERVISORY RESPONSIBILITIES
Lead a team of professional subject matter experts. Initial headcount: 3
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position:
- Bachelor’s degree in Communications, Business Administration, Change Management, or a related field (or equivalent experience).
- 5+ years of change management, communications, or training experience in banking or financial services, with experience managing teams preferred.
- Deep understanding of change management principles and best practices (e.g., ADKAR, Prosci).
- Strong leadership and team development skills.
- Proven experience developing communications and training for both internal associates and external clients.
- Excellent verbal, written, and presentation skills.
- Ability to work collaboratively with cross-functional teams and senior stakeholders.
- Detail-oriented, organized, and comfortable managing multiple projects in a dynamic environment.
- Proficiency with Microsoft Office Suite and relevant change management, communications, and training tools.
About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.
Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
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