ALG Vacations and Trisept United States Offices
ALG Vacations (ALGV), part of Hyatt, is widely recognized for providing the industry's leading leisure travel experience to destinations worldwide. As North America's leading vertically integrated travel, hospitality, and leisure management groups, we can oversee all aspects of the vacation- from the moment a guest books a trip to the time they return home. Serving more than three million passengers annually, each of our highly respected brands offers unique benefits and a wide portfolio of destinations.
Grow your career as Electronic Distribution Specialist within ALG Vacations. As a member of this team, you will be responsible for supporting the rapid growth of direct connect remote source hotel, car, and air product through effective implementation project management, system configuration, and usability testing.
Essential Functions:
- Manage process to successfully implement electronic links to hotel, car, and air product utilizing available remote interface technologies supported by ALG and Trisept Solutions.
- Effectively communicate and facilitate meetings with suppliers, internal ALG departments and Trisept Solutions as necessary to support remote source initiatives.
- Perform analysis of remote source product as needed.
- Work with all ALG business units to support distribution of product through remote source interface links.
- Monitor daily and effectively respond to Electronic Distribution Team mailbox emails.
- Investigate and resolve remote source issues reported from both internal departments and external partners.
- Elevate system issues through Trisept Solutions and third parties such as HBSi, Dhisco, Derbysoft and EPS.
- Perform required testing/test scenarios for each implementation project to ensure accuracy and quality standards with the dynamic connection.
- Provide meaningful feedback and insight on Trisept projects involving remote source functionality and/or usability.
Qualifications:
- Bachelor's degree (BA) from four-year college or university; or two or more years related experience and/or training; or equivalent combination of education and experience.
- Travel industry knowledge or experience.
- Administration and Management – Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique and coordination of people and resources.
- Customer Service – Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
- Engineering and Technology – Knowledge of the design of computer systems, networks, communication and software.
- Complex Problem-solving – Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Instructing – Selecting and using training/instructional methods and teaching others how to do something.
- Negotiation – Bringing others together and trying to reconcile differences.
- Persuasion – Persuading others to change their minds or behavior.
- Judgment and Decision-Making – Considering the relative costs and benefits of potential actions to choose the most appropriate one.
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
About ALG Vacations
It all begins when our client’s book with ALG Vacations. As North America’s leading tour operator, we keep our standards as high as our passion for travel, working together with our agents to ensure every client’s vacation exceeds every expectation. We are an industry innovator that combines the expertise of many different brands.
ALG Vacations consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across multiple segments, comprising:
- Vacations: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands
- Destination Management Services: Best-in-class destination management services provided by Amstar® DMC and Worldstar®
- Loyalty Program: Exclusive loyalty program Unlimited Vacation Club®
- Technology Solutions: Innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers.
Since 2021, ALG Vacations has proudly been part of Hyatt. At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. Since 1957, our colleagues have been at the heart of driving Hyatt to become one of the world’s leading and fastest-growing hospitality brands, without ever losing focus on people and care.
To learn more about ALG Vacations: https://alg.www.vaxvacationaccess.com/about-us/
Our Values
At ALG Vacations, we care for people so they can be at their best. We bring our values to life every day to ensure our colleagues have what they need to thrive, be their best selves, and create memorable guest experiences.
Experimentation • Empathy • Inclusion • Integrity • Respect • Well- Being
We’re proud to offer exceptional corporate benefits which include:
- Travel Perks and Benefits for both ALG Vacations and Hyatt
- Medical, Dental and Vision Insurance
- Basic Life Insurance
- Short- & Long-Term Disability
- Paid Parental Leave
- Corporate Wellness Program
- Travel Discounts & Deals
- Paid Time Off & Holidays
- 401(k) Plan with Company Match
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.
The pay range for this position is an hourly rate of $19.75 to $23.55. This position is also eligible to earn overtime, shift differentials and premium pay under certain circumstances, or incentive awards.
The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.
Qualifications