At Shields Health Solutions, we pride ourselves on our culture of inclusion, kindness, acceptance, and the difference we make in patients' lives every day. We are tremendously proud to consistently be certified as a ‘Great Place to Work’ several years in a row; we’ve been recognized as a Fortunes Best Workplaces in Healthcare™, Millennials™, and Women™; and a Becker’s Healthcare Top 150 Workplace.
Patients are at the heart of everything we do. We are committed to improving lives by ensuring seamless access to specialty medications, better health outcomes, and an enhanced care experience. That’s why more health system leaders trust us to deliver personalized support and comprehensive solutions that make specialty pharmacy more accessible for the patients who need it most. Through our proven Shields Performance Platform, we help drive the financial sustainability of health systems while prioritizing best-in-class outcomes that patients deserve. With a team of leaders in specialty pharmacy, a track record of success partnering with over 80 health systems, and an unwavering dedication to measurable results, we empower health systems to transform their specialty pharmacy into a driver of growth—ensuring every patient receives the best possible care.
As Shields Health Solutions continues to experience rapid growth and expand our partnerships with leading health systems across the country, we’re actively hiring to support our mission. Our expanding footprint means more opportunities to make a meaningful impact in patients’ lives—so we’re looking for passionate, driven individuals to join our team and continue to grow with us.
Job Purpose:
- Proactively grow the specialty pharmacy patient population by making outbound phone calls to eligible patients and enrolling them with Shields Partner Pharmacy
- Educate patients on the services offered by the Shields Specialty Pharmacy Program
- Protect Shields values by keeping information confidential
Job Duties:
- Communicate with patient over the phone and provide them the compelling reason why the Shields Partner Pharmacy program is superior to any other comprehensive pharmacy care model.
- Access patient's EMR and review chart notes prior to outbound call to ensure familiarity with patient's condition and situation.
- Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
- Identify supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs and band-aids.
- Opportunity to become nationally certified PTCB or ExCPT within 6 months of hire via Shields classes (included as part of employee training).
- Perform other duties as assigned.
Skills:
- Ability to verbally communicate a compelling reason why patients should use shields pharmacy.
- Strong verbal communication and phone skills.
- Enjoys talking with patients and can empathize with their situation.
- Proactively engaging patients telephonically.
- Ability to quickly build rapport and relate with patients over the phone.
- Self-motivation and ability to work effectively in an independent environment with a focus on patient advocacy.
- Excellent communication, organizational and prioritization skills
- Attention to detail.
- Ability to learn new processes and implement them quickly.
- Results-oriented with a positive outlook.
- A clear focus on high quality.
- Proficient in Microsoft Office particularly Excel, Word, and Outlook.
- Prior customer service experience / outbound call experience.
Experience/ Education:
Required Licensure/Certification: We are seeking experienced pharmacy technicians. Nationally certified from PTCB or equivalent is strongly preferred but not required. Should licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.
Years of Experience: 0-1 years' experience as a Pharmacy Technician or related experience
Education: High school diploma or GED required, Bachelor's Degree or PTCB/ExCPT License is strongly preferred
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Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.