Responsibilities include (but are not limited to):

Financial Performance Management

• Manage the Service revenue and associated profitability targets according to the annual operating plan (AOP).
• Own pricing and delivery strategies for service contracts and billable work.

Customer relations

• Set the example of strengthening the relationships and partnerships with customers.
• Invest significant time in directly meeting with customers, assessing customer satisfaction and needs, and translating those inputs into product and service offerings and solutions.

Sales & Service Coordination

• Work with the commercial leadership team to initiate timely solutions for customer issues.
• Promote teamwork within the service and sales organization to maximize opportunities for the growth of Revvity.

Operational Metrics & Policy Compliance

• Define and monitor key performance indicators (KPIs) to improve customer satisfaction and ensure service level agreement (SLA) compliance.
• Ensure adherence to organizational policies and documentation standards.
• Foster a data-driven culture through operational feedback loops and effective policy implementation.
• Identify and address service delivery gaps using Salesforce reports in collaboration with regional service managers.

People & Culture

• Mentor and coach team members to strengthen leadership capabilities and financial acumen.
• Conduct regular performance reviews, set clear objectives, and provide actionable feedback.
• Build a strong talent pipeline by developing "Ready Now" individuals for critical leadership roles.

Cross-Functional Collaboration

• Serve as the primary liaison for addressing service delivery challenges across departments.
• Prepare high-level service reports for internal quality and compliance teams.
• Collaborate with data analytics to develop actionable reporting tools that support operational and financial goals.
• Partner with technical support and factory teams to ensure successful deployment of new product introductions (NPIs).

Basic Qualifications:

• Bachelor's degree.
• Ten years of leadership experience in field sales and/or service management.

Preferred Qualifications:

• Proficient in full Microsoft Office Software and Tools.
• Ability to interpret financial reporting and advanced analytics.
• Familiarity with SAP, Power PI
• Strategic hiring / interviewing skills

• Project Management Skills
• Presentation Skills
• Ability and willingness to travel of up to 50% as necessary

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What do we offer?

We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits:

• Medical, Dental, and Vision Insurance Options
• Life and Disability Insurance
• Paid Time-Off
• Parental Benefits
• Compassionate Care Leave
• 401k with Company Match
• Employee Stock Purchase Plan

Learn more about Revvity's benefits by visiting our Bswift page. Log-In instructions are provided towards the bottom of the Bswift page.

For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information.