Senior Director, Talent & Development Experience Operations

As an operations professional, you create and optimize the path for meaningful work to be done that enables us to build great experiences for our employees. In this role, you’ll be the subject matter expert behind how we plan, execute, maintain and optimize our Talent & Development operations through structured portfolio management, process improvement and human-centric service design. You’ll help our teams bring the Talent & Development experiences to life through effective resource management and streamlined operational processes.

What You’ll Do for Us

• Project Management Operations Expert. We are seeking candidates with a strong background in Project Management Operations (PMO) who can lead complex projects and deliver them on time, within scope, and within budget. Your experience in process improvement methodologies, risk management, and stakeholder engagement will be critical for this role. You will bring a structured approach to managing multiple projects, driving efficiencies, and aligning project outcomes with business objectives. Proficiency in utilizing project management tools and software to develop and monitor project plans and coordinate cross-functional teams is essential.

• Process Improvement Master. You will play a key role in identifying and implementing best practices to drive global standardization across Talent & Development processes. You’ll uncover opportunities for enhanced standardization, automation, and process optimization in partnership with HR Solutions, leveraging tools and technology that will transform manual Talent & Development processes into streamlined and unified systems.

• Project & Program Architect. You’ll ensure there is an efficient and effective framework for seamless team collaboration, communication and documentation across delivery, strategy, and 3rd party teams and that initiatives have a consistent approach and methodology in measuring project health, risk, capacity, and outcomes.

• Employee Service Savant. You can evaluate the gaps and pain points in a process or experience and rally a team towards resolving it. You’ll go the extra mile to implement solutions that solve user needs in the long term and create the necessary structures, communications, and escalation paths that proactively improve the employee experience with our products.

• Team Connector and Coach. As the leader of more than 13 multi-regional Project & Program managers and Operations Consultants, you will motivate your team and provide them with the necessary resources and experiences to improve their skills and Thrive.

• Business Strategist. To drive great experiences, we need the infrastructure to meet our people where they are. Your expertise in budgeting, prioritization, and both agile and waterfall development will be leveraged in the on-going execution of our annual business plans and routines. You will regularly interact with senior leadership to ensure alignment with strategic goals.

Qualifications & Requirements

• Bachelor’s degree in business administration, or a related field. A Master’s degree or an MBA would be a plus.

• Minimum of +10 years of experience in project/program management, operations, or a related field.

• Proven experience leading project & program management and/or operations teams.

• Strong background in both agile and waterfall development methodologies.

• Exceptional organizational and leadership skills.

• Excellent ability to communicate and collaborate with cross-functional teams.

• Experience with HR Technology Platforms (Workday, Learning Pool, Qualtrics, etc.) is strongly preferred.

• Thorough understanding of Microsoft Power products (Power BI, Power Apps, Power Automate) and their capabilities is strongly preferred.

• Proficiency in project management software tools (e.g., Microsoft Project, Azure DevOps).

• Strong financial acumen and experience in budgeting and cost management.

• Excellent problem-solving and critical-thinking skills.

• Strong understanding of project health metrics, risk management, and capacity planning.

Certifications:

• PMP (Project Management Professional) or similar project management certification is preferred.

• Agile certifications such as Certified ScrumMaster (CSM) or PMI-ACP (Agile Certified Practitioner) are beneficial.