Our client, a global hospitality company, is looking for a Social Media Analyst / Listener to join their team. This will be 6 month, remote engagement, 40 hours/week with an option to extend.
This Social Media Analyst / Listener transforms social data into strategic insights that inform the organization's brand, marketing, and customer experience decisions. This role is critical in influencing business outcomes across a global hospitality portfolio, identifying emerging trends, and inspiring culturally relevant content.
Social Media Analyst / Listener responsibilities:
- Build dashboards and define scalable processes that make social listening insights actionable across teams.
- Develop and refine listening rules and real-time alerts aligned with business priorities, brand objectives, and reputational risks.
- Consult on the use of social listening to monitor brand sentiment, track brand health, and assess brand affinity.
- Collaborate with the Social and Influencer Marketing teams to infuse insights that drive authentic community engagement and culturally relevant content.
- Monitor and report on social trends, competitive activity, and viral moments to uncover opportunities for engaging content and audience connection.
- Integrate insights across multiple social platforms, including video-first platforms and limited-access environments, to ensure a holistic view.
- Partner with the Analytics team to evaluate social media performance, define key metrics, and articulate the business impact of social engagement.
Social Media Analyst / Listener Qualifications:
- A minimum of four (4) or more years of experience in an analytics, research, or insights role; 2+ years focusing on analyzing social data.
- Proficient in using social listening tools (Brandwatch preferred) to build queries, categories, tags, and dashboards; experience with Brandwatch is a plus.
- Strong analytical skills with the ability to interpret and synthesize social data into meaningful insights.
- Demonstrated experience transforming complex, high-volume data into clear visualizations and dashboards skilled at turning data into compelling stories that resonate with non-technical audiences.
- Creative thinker with the ability to translate social insights into culturally relevant content ideas and engagement strategies that resonate with diverse audiences.
- Experience working in a global environment and collaborating across diverse teams and time zones.
- Proven ability to partner with marketing stakeholders to inform content strategy, campaign performance, and community engagement.
- Bachelors degree in market research, analytics, engineering, economics, or a related field preferred
In this position, you may have access to client or customer systems, confidential and/or proprietary information or data.
Benefits
Creative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignment work location is in a state or city subject to sick leave laws. A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service.Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:
Email your resume in Word to:
sarah.turner@jobalert.creativecircle.com
**Please do NOT change the email subject line in any way. You must keep the JobID: : SM23-1872092 -- in the email subject line for your application to be considered.***
Sarah Turner - Senior Recruiter
For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.
This job was first posted by Creative Circle on 07/24/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.
Creative Circle is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle.
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