IT Specialist

Location: Washington, DC (On-Site)
Clearance: Top Secret SCI Eligible

Gridiron IT is seeking an IT Specialist provides support to end users for Personal Computer (PC), server, or mainframe applications and hardware. This role may interact with network services, software systems engineering, and/or applications development to restore service and identify and correct core problems. The IT Specialist simulates or recreates user problems to resolve operating difficulties, recommends systems modifications to reduce user problems, and maintains currency and the highest level of technical skill in the field of expertise.

Position Overview:
This team is supporting the Web Services Unit (WSU) which provides software development tools and solutions to the FBI workforce to facilitate collaboration and enable rapid response to mission demands. WSU manages the FBI's SharePoint environment across enclaves, provides on-demand SharePoint sites to customers, connects the FBI and DOJ through Bridge and the FISA Management System (FISAMS), and supports secure intelligence reporting to the FBI Director and senior executives through the Enterprise Briefing System (EBS). WSU also manages the Microsoft 365 Power Platform which enables users to build applications and workflows to improve their business processes.

Key Responsibilities:
* Provide support to end users for PC, server, or mainframe applications and hardware.
* Interact with network services, software systems engineering, and/or applications development to restore service and identify and correct core problems.
* Simulate or recreate user problems to resolve operating difficulties.
* Recommend systems modifications to reduce user problems and improve overall system performance.
* Maintain the highest level of technical skill and knowledge in the field of expertise.
* Troubleshoot and resolve technical issues in a timely and efficient manner.
* Document and track issues, solutions, and user interactions to ensure comprehensive support records.
Qualifications:
* Experience in providing technical support for PC, server, or mainframe applications and hardware.
* Experience with Microsoft 365 Power Platform and SharePoint.
* Strong problem-solving and troubleshooting skills.
* Ability to interact with network services, software systems engineering, and applications development teams.
* Proficient in simulating or recreating user problems to diagnose and resolve issues.
* Strong communication and interpersonal skills.
* Ability to recommend and implement systems modifications to reduce user problems.
* Commitment to maintaining current technical skills and knowledge in the field.
Preferred Skills:
* Experience with network services and software systems engineering.
* Knowledge of current IT trends and technologies.
* Ability to work collaboratively with cross-functional teams.
* Excellent documentation and record-keeping skills.

Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

Compensation and Benefits:
Salary Range: $90,000-180,000 (Compensation is determined by various factors, including but not limited to location, work experience, skills, education, certifications, seniority, and business needs. This range may be modified in the future.)

Benefits: Gridiron offers a comprehensive benefits package including medical, dental, vision insurance, HSA, FSA, 401(k), disability & ADD insurance, life and pet insurance to eligible employees. Full-time and part-time employees working at least 30 hours per week on a regular basis are eligible to participate in Gridiron's benefits programs.

Gridiron IT Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.

Gridiron IT is a Women Owned Small Business (WOSB) headquartered in the Washington, D.C. area that supports our clients' missions throughout the United States. Gridiron IT specializes in providing comprehensive IT services tailored to meet the needs of federal agencies. Our capabilities include IT Infrastructure & Cloud Services, Cyber Security, Software Integration & Development, Data Solution & AI, and Enterprise Applications. These capabilities are backed by Gridiron IT's experienced workforce and our commitment to ensuring we meet and exceed our clients' expectations.PDN-9f9a8d84-56bd-4406-8ea7-e067da8e4a98