Job Description

Role : Senior Production Support Engineer

Location :USA

Job Summary –

A senior support engineer with 5+ years of experience working in 24*7 production environment to work in a critical project for one of our biggest clients in Capital Market/ Wealth Management domain. The Individual should be passionate about technology, experienced in supporting and managing cutting edge technology applications. support engagement.

Years of experience needed – 5+ years in Application, Production Support.

Technical Skills:

 Technology: .JAVA Application Support , should have experience in debugging production issues, handling application issues, load balancers etc.

 Monitoring Tools load balancer:

o Splunk- Should have experience in writing at least basic level queries.

o App Dynamics : Should have experience in analysis AppD s, investigation

 Database : Should have knowledge of SQL, writing DDLs, DMLs

 Should have prior experience in executing change tickets

 Should have strong communication skill

 Should have hand on experience on handling deployments. Should have knowledge in Bitbucket, Bamboo

 Should be Proactive in Problem Management an Automation

 Real-Time troubleshooting of critical application workflows and incorporate feedback to product development.

 Good knowledge of ITSM framework.

 Triage s & diagnose/resolve critical issues, manage implementation of changes.

 Perform root cause analysis of critical incidents/s. Initiate and drive the Techlines in case of outages/major incidents/Batch abends and ensure .Service Restoration in the least time possible.

 Act quickly on the application s and Batch Job failures. Should have exposure to batch monitoring tools like Control-M, etc

 Identify manual toil, repetitive issues, and work with stakeholders with improvement plan.

 Knowledge of JIRA, confluence and remedy ticketing systems

Certifications Needed:

 Industry relevant certifications desirable

About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Skills

PRIMARY COMPETENCY : Production Support PRIMARY SKILL : Production Support PRIMARY SKILL PERCENTAGE : 51 SECONDARY COMPETENCY : Tools SECONDARY SKILL : Splunk SECONDARY SKILL PERCENTAGE : 25 TERTIARY COMPETENCY : Monitoring TERTIARY SKILL : Incident management TERTIARY SKILL PERCENTAGE : 24

Equal opportunity Employer:

Mphasis is an equal opportunity/affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breast feeding and related medical conditions), mental or physical disability, medical conditions military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders.