The County of Santa Barbara's Behavioral Wellness Department is accepting applications to fill one (1) full-time position for an Adult Clinical Outpatient Operations Manager. The County classification title is a Health Service Manager II and will be at-will and exempt from Civil Service protections. This position will have countywide responsibility and will require regular travel between regions.
  
THE POSITION

The Adult Clinical Outpatient Operations Manager is responsible for assuring the provision of mental health services as required by the State of California for all Medi-Cal beneficiaries which includes adults and older adults with serious mental illness. The Behavioral Wellness Department is responsible for implementing and overseeing services funded by the Mental Health Services Act (MHSA). All services are delivered through both department-operated and community-based organizations (CBO's).

BENEFITS: For more information on County of Santa Barbara benefits click HERE or visit the Benefits Tab above. Additionally, applicants from other public sector employers may qualify for retirement reciprocity and time and service credit towards an advanced vacation accrual rate.

SUPERVISION RECEIVED AND EXERCISED

Reports to an executive or Level III manager. Provides direct supervision to five or more team supervisors. Exercises direct and indirect supervision over assigned professional, technical, and administrative staff.

The Adult Clinical Outpatient Operations Manager will oversee services for a caseload of approximately 1000+ clients. Services may include:

ABOUT THE DEPARTMENT: Founded in 1962, it is the mission of the Department of Behavioral Wellness to promote the prevention of and recovery from mental illness and addiction among individuals, families and communities, by providing effective leadership and delivering state-of-the-art, culturally competent services. The Department provides treatment, rehabilitation, and support services to 10,000 clients with mental illness and substance use disorders annually through its professional staff of over 400, in addition to its many contracted Community-Based Organization (CBO) providers. 

For more information, please visit:  www.countyofsb.org/behavioral-wellness

• Experience in a County Mental Health Agency is preferred.
• Expertise managing and leading people and inspiring high standards and a sense of working together to accomplish organizational goals for adult programs Countywide and work with a team of peers to develop and achieve broader-based Countywide goals for the entire branch.
• Strong background in providing mental health services. 
• Management or supervisory experience in County or other publicly funded community mental health systems serving adults, including persons with co-occurring conditions (e.g. substance abuse).
• Skill in developing collaborative relationships with community providers, interagency partners, and stakeholders, including clients and family members.
• Team player attitude with a whatever it takes approach.
• Ability to create a working environment dedicated to the delivery of best practice services that support the recovery goals of clients.
• Ability to read and interpret data to successfully conduct data driven decision making. 
• Bilingual skills in English/Spanish are highly desirable but not required.

Consistent with Behavioral Wellness' vision of an integrated continuum of care, the Adult Clinical Outpatient Operations Manager will:

1. Manage the continuum of mental health services. Plan, coordinate, and evaluate health services programs and/or projects in areas including, but not limited to public health, mental health and recovery, correctional health, and medical health programs and projects.
2. Consult with and provide support to contracted providers when coordinating clinical care. Be responsible for assuring a comprehensive system of emergency services and crisis stabilization, intake, referral, treatment planning, service delivery and oversee the Adult Clinic facilities. Provide oversight of admission, discharge, and other key provider service delivery activities, including ensuring streamlined transitions between levels of care.
3. Serve as a member of the management team by planning, organizing, coordinating, and directing activities in areas such as public health, mental health and recovery, correctional health, and/or medical health programs. 
4. Work closely and collaboratively with Behavioral Wellness staff responsible for programmatic, contractual, quality assurance, human resources, and fiscal management within the department.
5. Direct, coordinate, and participate in the development and implementation of program goals, objectives, policies, procedures, and priorities that balance both mandated services and community needs. This includes consistently monitoring direct client care service hours and utilizing accountability tools to ensure charts are complete. Effectively engage in utilization management to ensure clients are receiving services they are entitled to at the appropriate level of care.
6. Establish annual goals and priorities, influence the direction for new or revised services, programs, processes, standards, or operational plans, based upon the County's longer-term strategies. 
7. Serve as a subject matter expert and use technical and analytical expertise to make recommendations to higher-level staff on resource allocations, procedure updates, performance goals, and best practices. 
8. Negotiate, develop, and manage contracts; and monitor and evaluate for compliance with contractual obligations. 
9. Troubleshoot and resolve program or work unit issues and keeps higher-level management informed of issues/resolution. 
10. Supervise management, professional, paraprofessional, and support staff; and is responsible for conducting performance evaluations, employee development, hiring, discipline, and termination procedures. 
11. Work collaboratively with the Community and CBOs to ensure continuity of care. Participate in CTS to ensure clients are moving through levels of care with ease. Coordinate work with the general public, County staff, and external agencies; may represent the County on various professional committees; and may prepare and make presentations to the public, elected officials, boards, and other stakeholders. 
12. Coordinate staffing coverage including ensuring supervisory duties are managed adequately when team supervisors are out of the office.

Education and Experience
The knowledge, skills, and abilities listed below may be acquired through various types of training, education, and experience. A typical way to acquire the required knowledge and abilities would be: 

• Equivalent of a bachelor's degree from an accredited four-year college or university in public health administration, public administration, behavioral/mental health, or related field AND;
• Five (5) years of progressively responsible experience in managing mental health services including at least two (2) years as a supervisor or manager AND; 
• A valid California license in any of the following:
  • Clinical Social Worker (LCSW)
  • Licensed Professional Clinical Counselor (LPCC)
  • Marriage and Family Therapist (LMFT)
  • Clinical Psychologist

• Principles, practices, and techniques of health care management in a public agency setting including public health, mental health and recovery, correctional health, and medical health including the interpretation of laws, regulations, policies, and procedures. 
• Trends in public, mental, medical, and correctional health, and recovery education, treatment, prevention, and related issues.
• Principles and practices of public administration and program management, including strategic planning, implementation, and evaluation. 
• Management principles, practices, and techniques. 
• Principles and practices of fiscal management and budgeting. 
• Principles and practices of program planning and administration. 
• Personnel management principles and practices, including employee supervision, training, and evaluation. 
• Principles and applications of critical thinking and analysis. 
• Principles and practices of group facilitation, conflict resolution, and consensus building. 
• Principles and practices of procurement and contract administration. 
• Principles and techniques of effective oral presentations. 
• Applicable federal, state, and local laws, codes, regulations, and standards. 
• Business systems, equipment, and applications relevant to the area of assignment. 
• Social, economic, cultural, and other issues impacting program area.

• Effectively administer public health, mental health and recovery, correctional health, and/or medical health programs and activities. 
• Manage assigned operations/programs; ensure ongoing compliance with strategic objectives and performance measures. 
• Develop and implement policies and procedures. 
• Manage and evaluate assigned staff, including training, coaching, participating in the development of goals and strategic objectives, coordinating deadlines, prioritizing work demands, and assigning/monitoring work. 
• Analyze and evaluate operational programs, projects, and procedures. 
• Plan, organize, coordinate, and supervise changes and improvements in public agency projects and studies. 
• Manage budgets, contracts, grants, and resource allocation. 
• Interpret, monitor, and report financial information and statistics. 
• Oversee the implementation of, and adherence to, quality assurance activities and standards. 
• Research, recommend, and implement industry trends, solutions, and best practices. 
• Resolve complex problems within area of assignment. 
• Prepare and oversee the preparation of reports, grant proposals, documents, and presentations. 
• Make presentations to stakeholders, elected officials, County leadership, and the public. 
• Create and provide informative presentations to stakeholders, elected officials, County leadership, and the public. 
• Collaborate with program stakeholders, elected and appointed boards, the public, and internal leadership. 
• Interpret and apply applicable laws, codes, regulations, and standards. 
• Communicate effectively, clearly, and concisely.
• Establish and maintain effective working relationships with a diverse range of individuals, including but not limited to coworkers, subordinate staff, supervisors, other managers, professional agencies, and the general public.

Application & Selection Process

Application Review. Review of the application and supporting materials to determine those candidates who meet the employment standards.

Panel Interview. Finalists will be invited to complete an interview with a panel of subject matter experts.

Recruiters will communicate with applicant by e-mail during each step in the recruitment process. Applicants are reminded to check spam filters continuously during the Recruitment & Selection Process steps listed above to ensure they do not miss required deadlines. The County of Santa Barbara will not release any applicant's email address to a third party.
  
REASONABLE ACCOMODATIONS: The County of Santa Barbara is committed to providing reasonable accommodation to applicants. Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter listed on the job posting. We require verification of needed accommodation from a professional source, such as a Medical Provider or a learning institution.

CONDITIONAL JOB OFFER:

1. Live Scan and Background Check: Once a conditional offer of employment has been made, the selected candidate's appointment is contingent upon successful completion of a Live Scan and background check which includes a conviction history check, and satisfactory reference checks. A Live Scan is electronic fingerprint scanning that is certified by the State Department of Justice. Further instructions about when and how to complete the Live Scan will be included in the offer letter. Appointee will be subject to a post-offer medical evaluation or examination.  
2. This position is at-will and exempt from Civil Service protections.