Job#: 2059349

Job Description:

IT Support Engineer - 100% onsite, based out of Hillsboro, Oregon.

We are seeking an experienced PC Support Engineer to locally support the deployment and configuration of Ivanti Help Desk Ticketing System, Microsoft Autopilot endpoint imaging, and software package management among other IT PC support tools in our manufacturing site located in Portland, Oregon. The successful candidate will work closely with the IT project team to ensure smooth deployment, troubleshooting, and end-user support, contributing to an efficient and productive environment across the organization. This is an on-site position not remote.

Key Responsibilities:

1. Ivanti Help Desk Ticketing System Deployment and integration :

• Assist in the deployment and integration of Ivanti Help Desk Ticketing System.
• Ensure seamless ticketing workflow setup, including user access, priority levels, escalation procedures, and SLAs.
• Train and support IT staff on the new system to ensure proper usage and troubleshooting.

1. Microsoft Autopilot Endpoint Imaging:

• Work with the IT team to deploy and configure Windows Autopilot for endpoint provisioning and imaging across the manufacturing site.
• Ensure that endpoints are set up with the correct configuration profiles, applications, and security settings.
• Assist with troubleshooting and resolution of any issues related to Autopilot deployments and imaging.

1. Software Package Management: LANDesk

• Assist in managing the software deployment lifecycle (packaging, distribution, updates) for both system software and application software across Portland.
• Collaborate with IT team members, and system administrators to ensure successful deployment of software packages using LANDesk Endpoint Configuration Manager and Intune.
• Test, troubleshoot, and resolve software deployment issues to ensure smooth delivery of critical software updates.

1. Technical Support & Troubleshooting:

• Provide technical support to end-users regarding hardware, software, and system issues related to the Help Desk Ticketing System, Autopilot, and software management.
• Diagnose and resolve incidents and problems in a timely and efficient manner.
• Document and report recurring issues and suggest preventive measures.

1. Collaboration and Reporting:

• Collaborate with cross-functional teams to ensure alignment on deployment schedules and IT needs.
• Provide regular updates to the IT manager on project progress, challenges, and solutions.
• Assist in maintaining an up-to-date inventory of software packages, imaging configurations, and system tickets.

Required Qualifications:

• Proven experience (2+ years) as a PC Support Engineer, IT Technician, or similar technical support role.
• Hands-on experience with Ivanti Help Desk Ticketing System ( or similar ) and troubleshooting.
• Strong experience with Microsoft Autopilot, endpoint imaging, and device provisioning.
• Proficiency in software deployment and management using tools like LANDesk Endpoint Manager, Intune, or other related tools.
• Strong troubleshooting skills, with the ability to diagnose hardware, software, and network issues effectively.
• Excellent communication and customer service skills.
• Ability to work independently and in a collaborative team environment.

Preferred Qualifications:

• Microsoft Certified: Windows 10 or 11 (or similar certification).
• Experience with scripting languages for automation (PowerShell, batch scripting, etc.).
• Familiarity with ITIL processes or frameworks for IT service management.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.