Principle Systems Services and Support Analyst
Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Systems Support Analyst to work in Westlake, TX!
The Role
Fidelity's Associate Technology team builds, manages and distributes technology solutions for more than 200 local Investor Centers and 8 Regional Campuses across the United States. Our technology solutions are crucial to Fidelity's core business, ensuring our associates have access to high functioning, reliable compute and software solutions.
The Value you Deliver
- Provide technical leadership for a dynamic team in establishing and refining associate technologies that improve our ability to deliver market leading associate technology.
- Foster an environment of innovation that encourage creativity and the development of cutting-edge technology solutions to meet associate and client needs
- Implement, maintain, and support various products used by associates in our investor and regional centers across the United States
- Work closely with multi-functional teams and partners to align products with overall business goals, ensuring seamless integration and mutual success
- Integrate activities between teams to solve problems and enhance the associate experience
- Advocate for production stability and supportability by working with engineering teams to find opportunities for improvements
- Participate in on-call rotation with other members of the team to provide outstanding support to our customers
The Skills You Bring
- BS in Computer Science or related technical field
- 10+ years as a tech lead, delivering solutions and leading operations for a product or service environments including product evaluations, design, testing implementation and support
- 10+ years technical leadership to deliver operational excellence by upholding strong technology standards
- Expertise in implementing and optimizing technology and processes in a tech forward environment
- Proven experience in product management operations, ideally within a network, end user compute or business application environment. (network infrastructure; PC hardware and software; Business Applications like Salesforce)
- Outstanding communication and collaborations skills, capable of engaging effectively with various stakeholders and cross-functional teams
- Ability to rapidly assimilate technology solutions, business processes, goals and objectives and distill them into well-defined stories/requirements
The Team
Our purpose is to improve the associates experience and boost efficiency, so they can help more people. We simplify the navigation of a sophisticated IT organization across Fidelity, increase transparency to business needs, improve operational efficiency and ensure a phenomenal IT experience. Team members share a set of core product management and analytical skills, along with differentiating skills that are suited to the squad to which they are aligned.
Dynamic Working
Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.
Company Overview
Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at FTSJobs.com.
We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.
Information about Fidelity Investments
At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.
Fidelity Investments and Fidelity TalentSource are equal opportunity employers.
