The Carolina Inn
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. The Front Office Manager is responsible for all duties of the front desk operation which includes staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. Shift Expectations: 1st/2nd; must be available to work weekends and holidays.
We offer excellent benefits:
· 12 Free room nights after 90 days of service, Discounted and Friends & Family Room Rates upon hire
· Medical, Prescription, Dental and Vision Insurance after 30 days of employment
· 401K with company match
· Paid Vacation, sick days, new child leave and personal day
· Paid Family Bonding Time (8 weeks, primary caregiver; 2 weeks, supportive caregiver) and Adoption Assistance
· Tuition Reimbursement
· Relocation Package
· 50% discount in Crossroads
· 40% discount in gift shop (exception: jewelry, UNC items, alcohol)
· Employee Stock Purchase Plan
· Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Job Responsibilities:
· Supervise and lead front desk associates, concierge staff, and retail staff
· Lead by example, ensuring a seamless and memorable experience for every guest and team member.
· Coordinate with housekeeping, reservations, and other hotel departments to optimize guest experience
· Support the development and execution of strategic initiatives aimed at increasing occupancy and revenue.
· Manage daily operations while fostering a positive, collaborative, and high-performance team culture.
· Handle billing, payments, and financial transactions accurately
· Maintain compliance with Hyatt policies, brand standards, and safety procedures
· Resolve guest concerns promptly and professionally
· Build and maintain strong relationships with internal and external stakeholders.
· Play an active role in recruitment, onboarding, and the continuous development of front office colleagues through coaching and mentoring.
Qualifications
Education/Experience:
· High school diploma or GED; 4 years' experience in the guest services, front desk, or related professional area. OR
· 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years' experience in the guest services, front desk, or related professional area.
· Minimum 2 years’ experience as a Front Office Manager or Assistant Manager in a luxury hotel
· Strong leadership, communication, and problem-solving skills
· Proficiency in hotel management software (e.g., Opera, PMS, or similar systems)
· Passionate leader who thrives on mentoring and motivating others
· Ability to work flexible hours, including weekends and holidays