Title

Assistant Director, Office of Financial Aid

Department Summary

Bridgewater State University is an inclusive community dedicated to the lifelong success of all students, focused on the continuous improvement of its people, and responsible for leading innovation that benefits Southeastern Massachusetts, the commonwealth, and the world. Bridgewater's accessible environment of teaching and learning stimulates critical thinking, pursuit of new knowledge, and deeper understanding, the cultivation of meaningful and diverse interpersonal relationships, and fostering an appreciation for global engagement, all aimed at transforming lives and improving the human condition.

Our commitment to diversity, equity, and inclusion is reflected in our institutional values, which ensure that all students are supported and succeed.

The missions of the Financial Aid office are to assist students and families in navigating the world of Higher Education and the costs associated with obtaining a degree. Successful candidates will be staff members that can work with their colleagues to help meet the mission of the Financial Aid office in serving and supporting our racially and ethnically diverse campus community.

Position Summary

The Assistant Director is a member of the Financial Aid Department residing within the Office of Financial Aid. The Financial Aid Assistant Director reports to the Director of Financial Aid and has the primary responsibilities of educating students about the process of financing their education while supporting the mission of the university. The Assistant Director will administer financial aid awards and will be involved in other areas of financial aid administration, including compliance with state and federal regulations. This position will have a primary emphasis on the counseling of students and their families.
SUPERVISION RECEIVED: The Assistant Director shall work under the direct supervision of the Director of Financial Aid.

SUPERVISION EXERCISED: N/A
This is a full time, exempt, APA position and is subject to the terms of that union agreement.
Tour of Duty: Monday - Friday, 8:30 - 5:00(Evening and weekend hours may be required)(Saturday and Sundays as days off)

Essential Duties

• Manage a dedicated caseload, providing students and their families with individualized counseling in all aspects of the financial aid process, including federal verification, alternative financing, and responsible debt management
• Provide regular outreach and follow-up to students on outstanding items such as incomplete or missing loan applications, financial aid forms, and other documents required for packaging
• Determine financial aid eligibility of students based on institutional, state, and federal regulations
• Perform regular file reviews to ensure compliance with institutional, state, and federal regulations; adjust student aid packages and funds based on changes to students' enrollment statuses
• Exercise discretion and demonstrate strong professional judgment when making decisions in special or complex circumstances; seek assistance from the Director and, when appropriate, provide recommendations to best resolve these cases
• Complete and manage R2T4 returns for designated caseload
• Manage the study abroad programs
• Manage MA Paraprofessional, MA Early Childhood Education Program, and MA State DCF Program, Adams Tuition Waivers, MA State categorical waivers, and Commonwealth Commitment program
• Begin to learn Pell Grant processing
• Remain current on all institutional, state, and federal regulations; participate in regular training and professional development on best practices to ensure compliance
• Assist the Director with other projects as needed

Required Qualifications

Members of underrepresented groups, minorities, women, veterans, persons with disabilities, and all persons committed to diversity and inclusive excellence are strongly encouraged to apply.-Bachelor's degree requiredAbility to work effectively with professional, non-professional, and student personnel. Experience in office management/administration, including principles, practices, and techniques of supervision, is a plus. Excellent interpersonal communication and organizational skills; strong computer skills including Microsoft Suite and BANNER software. Experience with and knowledge of the structure, practices, and procedures of college student financial aid programs.

Preferred Qualifications

-Master's Degree preferred

Work Environment

Bridgewater State University complies with the Americans with Disabilities Act (ADA) to provide reasonable accommodation to qualified applicants and employee with disabilities. To request a reasonable accommodation for the application process, please complete and submit this electronic form: https://cm.maxient.com/reportingform.php?BridgewaterStateUniv&layout_id=18

Special Conditions for Eligibility

Please be aware that employment at Bridgewater State University is contingent upon completion of a successful background check. Bridgewater State University is an E-Verify employer.
This position is not eligible for H-1B sponsorship.

EEO Statement

Bridgewater State University is an equal employment opportunity employer and considers all qualified candidates without regard to race, color, religion, sex, age, national origin, disability status, veteran status, gender identity, sexual orientation, genetic information, pregnancy or pregnancy-related condition or any other characteristic protected by law.

Position Type

APA Professional

Salary Range

$67,500-$70,000

Posting Number

S01229P

Open Date

06/24/2025

Close Date

07/27/2025

Open Until Filled

No

Special Instructions to Applicants

Please note the following information is required to complete your application for this position:

-A minimum of one (1) employment history entry.
-A minimum of three (3) professional reference entries.
-Resume
-Cover Letter



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