LOCATION
Onsite Position
100 N Broadway Ave, Oklahoma City, OK

 HOURSFull-Time
 M-F

POSITION SUMMARY

We are seeking a detail-oriented and customer-focused Consumer Digital Banking Specialist to support and enhance the digital banking experience for our customers. This role plays a key part in the day-to-day operations of our digital banking services and ensures efficient resolution of customer inquiries and internal support tasks. The ideal candidate will have 1-2 years of banking experience and a passion for delivering high-quality digital support.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform he essential functions.

• Manage and respond to inquiries in the Online Banking Email Inbox, Website Inquiry submissions and Call Center Inquiries.
• Investigate and resolve Bill Pay issues, and monitor/manage mobile deposit limits.
• Perform new employee digital banking system setups, ensuring proper access and configurations.
• Conduct routine audits and daily verification checks to ensure systems are functioning as expected.
• Create and load Experience Groups to support personalized customer interactions.
• Compile and deliver monthly engagement reports on digital banking performance and usage.
• Monitor for and escalate customer complaints related to digital banking platforms.
• Support cross-functional collaboration and assist with additional duties as assigned.

REQUIREMENTS

• 1-2 years of experience in the banking or financial services industry.
• Familiarity with digital banking tools and systems is preferred.
• Strong organizational and communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• High attention to detail with a proactive, problem-solving mindset.
• Experience with reporting and/or Microsoft Excel is a plus.

PHYSICAL REQUIREMENTS

• Constant use of computer screens 
• Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear  
• Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching 
• Ability to sit and/or stand for long periods of time during the workday
• Long periods of typing and repetitive motion
• Ability to lift and/or move and carry 10 pounds

Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $14 billion bank offering personal and commercial products, trust, insurance, and investment services in sixty Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.
 EOE - BancFirst is an Equal Opportunity employer.

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