Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, perks, and more.
Candidate Experience Specialist - Downtown Office (303 E Wacker)
$22.98 / Hour | Downtown Chicago | Full-Time
Allied Universal is hiring a Candidate Experience Specialist to guide applicants through the hiring process and ensure a smooth onboarding experience.
Key Responsibilities:
Manage applicants post-offer, scheduling Onboarding & New Employee Orientation (NEO).
Communicate with candidates via phone, text, and email to confirm hiring steps.
Track applicant progress and update systems accordingly.
Coordinate with hiring managers to confirm schedules and first-day details.
Serve as a backup for the Onboarding Specialist as needed.
Qualifications:
High School diploma or equivalent
Administrative or HR-related experience.
Strong communication and multitasking skills.
Proficiency in Microsoft Office.
Preferred:
- College degree in business, HR, or related field.
- Experience with iCIMS, WinTeam, or DOMO.
More information:
Allied Universal is hiring a Candidate Experience Specialist. The Candidate Experience Specialist will offer a standardized, exceptional candidate experience that is welcoming and easy to use with a goal to minimize multiple contact points while navigating the hiring process at Allied Universal. The Candidate Experience Specialist's role is to be the subject matter expert and face of the company to candidates in the specified market.
RESPONSIBILITIES:
- Manage applicants in the post-offer process for an assigned area, advance applicants through the steps required for onboarding
- Schedule Onboarding and New Employee Orientation (NEO) for new applicants by reviewing completed background screening (Backgrounds Complete) and "Ready for NEO" statuses in the Applicant Tracking System (iCIMS) and business intelligence tool (DOMO)
- Contact candidates via phone, text, and email to confirm dates available for Orientation and send confirmation email to applicant via iCIMS
- Review DOMO and ensure applicants are moving through the statuses
- Background Check Completed (and no driving) > Schedule for NEO
- 3rd Party BG Check > Review BG and see if complete, Schedule for NEO if completed
- Ready for NEO > Those who have previously been reached for NEO but haven't responded yet Outreach again
- NEO Scheduled > Confirm with candidate their NEO arrival, ensure no further questions from candidate
- Background Check Initiated > This candidate has not completed BG invitation, touch base and offer to help them complete it
- Background Under Review > Has the Criminal History card been sent/completed, may need a follow up with HR or Candidate
- Background in Process > If candidate has been in the step for a couple of days, please review BG in Sterling and see what is pending. Contact Candidate to let them know BG still in process
- Update iCIMS statuses once applicant is scheduled via person profile
- Post NEO to On-the-Job Training (OJT)
- Provide work schedule to applicant (Are we providing any offer/schedule information at time of interview?)
- Make contact with site manager to ensure new hire has the correct information
- Make final contact with employee to ensure first day is completed as scheduled
- Perform the essential duties of the Onboarding Specialist in their absence
QUALIFICATIONS:
- High School diploma or equivalent
- Prior work experience in a professional administrative environment
- Able to focus and multi-task in a busy environment
- Ability to successfully handle stressful situations in a calm and professional manner
- Effective management skills; able to coordinate with multiple employees with diverse personalities and engage them to perform at optimum levels
- Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology
- Ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
PREFERRED QUALIFICATIONS:
- College degree in business, human resources, or related field of study
- Human resources and/or recruiting experience
- Experience using iCIMS or other Applicant Tracking System
- Experience using WinTeam or other Human Resources Information System
- Experience using DOMO or other business intelligence tool
BENEFITS:
- Medical, dental, vision, basic life, AD&D, and disability insurance
- Enrollment in our company's 401(k)plan, subject to eligibility requirements
- Eight paid holidays annually, five sick days, and four personal days
- Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.