Sr. UX Designer – Loyalty Programs
Pay: $97-100 / hourly as W2, full benefits offered
Location: New York City – hybrid
Length of assignment: Approved through end of 2025, possible extension into 2026
The target hiring compensation range for this role is $97 – 100 / hourly as a W2 employee.
Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location. Additional benefits offered may include; medical health insurance and dental insurance, life insurance, and eligibility to participate in a 401k plan with company match.
*Candidates will need to sign a right to represent, through Docusign to be considered for this opportunity.*
Other Details:
We are looking for a Sr. UX Designer (Store-Based Loyalty Program / Tap-to-Pay)
Focus:
Store-based loyalty programs, mobile payment integration, smart receipt technologies, Tap-to-Pay. Customer-facing experiences within physical retail environments.
Candidates with experience with Loyalty Program UX, Retail Experiences UX (customer-facing), Mobile Payment UX, Digital Wallets, POS Interactions, In-store Touchpoints, Gamification (implied by “rewards”) will be ideal.
Candidate Profile:
- Specific experience with loyalty programs and retail experiences (customer-facing).
- Strong portfolio demonstrating successful omnichannel experiences that bridge digital and physical touchpoints, especially concerning mobile payments.
- Expertise in user research methodologies specifically for customer motivation.
- Candidates with a background in consumer loyalty, retail tech, or fintech with a strong emphasis on in-store digital interactions. Portfolios demonstrating how they’ve made complex payment or loyalty flows intuitive.
We are seeking a UX Designer dedicated to an exploratory project being sponsored by our Engineering team. The focus will be on the evolution of a “Hack Week” winner concept for Smart Receipts, that is being evolved into a concept for a Tap-to-Pay based Loyalty Program.
We’re seeking a Senior UX Designer to lead the design and development of our store-based loyalty program. In this role, you’ll shape customer experiences that drive engagement and retention through innovative loyalty mechanics, mobile payment integration, and smart receipt technologies. You’ll create compelling end-to-end experiences that seamlessly blend digital and in-store touchpoints, making loyalty participation intuitive and rewarding for customers.
Core Responsibilities:
- Lead the UX strategy for our store-based loyalty program, balancing business goals with customer needs and technological capabilities
- Define the vision for how customers discover, join, engage with, and benefit from the product across all touch-points
- Develop a roadmap for evolving the experience, prioritizing features based on customer impact and business value
- Advocate for customer-centered design principles throughout the organization
- Design intuitive onboarding flows that clearly communicate program benefits and drive sign-ups
- Create seamless experiences for earning, tracking, and redeeming rewards
- Develop mobile payment integrations that simplify transactions
- Perform competitive analysis of existing solutions to identify opportunities for differentiation
- Extend a cohesive design system to work across digital and physical touch-points
- Design for accessibility to ensure the product is usable by all customers
- Develop interaction models that work effectively in time-constrained retail environments
- Partner with product management to define requirements and success metrics
- Work closely with developers to ensure technical feasibility while maintaining design integrity
- Collaborate with marketing and commercial teams to align product experiences with brand positioning
- Develop prototypes at varying fidelities to validate concepts with stakeholders and customers
- Create detailed specifications and assets for implementation
Qualifications:
- 8+ years of UX design experience, with at least 3 years focused on loyalty programs, retail experiences, or fintech products
- Portfolio demonstrating successful omnichannel experiences that bridge digital and physical touchpoints
- Experience designing for mobile payment systems, digital wallets, or POS interactions
- Strong understanding of loyalty program mechanics and customer motivation
- Expertise in user research methodologies and the ability to translate insights into actionable design decisions
- Excellent communication skills for articulating design rationale to diverse stakeholders
- Ability to balance business requirements with customer needs and technical constraints
Tools & Technologies:
- Proficiency in design and prototyping tools
- Experience with usability testing platforms and methodologies
- Understanding of mobile technologies including NFC, QR codes, and digital wallets
- Familiarity with analytics platforms to measure engagement and conversion
- Knowledge of retail POS systems and receipt generation technologies
- Understanding of data privacy considerations in loyalty program design
This role offers the opportunity to shape a core business initiative that directly impacts customer retention and revenue while pushing the boundaries of what’s possible in the loyalty space through innovative use of technology.
About Aquent:
Aquent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent has access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match.
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.
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