Req ID: 224018

Job Location: Wichita Falls, Tx
Work days/Shift Hours – if applicable: Monday – Friday 7am - finish. On call nights and weekends

Additional earning opportunities may include performance-based incentives, quarterly bonuses, referral bonuses, and comprehensive benefits.

Additional Relevant Information: High School Diploma required. Bachelor's Degree preferred. Experience: Two to five years of experience in the customer service management required. Minimum of one year experience in employee management. Knowledge of OSHA and EPA regulations. Basic cold drink equipment knowledge preferred. Must have strong mechanical aptitude

General Purpose

The Field Service Supervisor manages a staff of Reactive Technicians, Fountain Installers, and Cooler Movers. Responsibilities include providing superior mechanical equipment service to Cold Drink outlets within an assigned geography, assuring the highest level of soft drink quality possible. This position determines work schedules, identifies and initiates training programs, monitor employee performance, and ensure process and procedures are being followed. The primary responsibility of the service supervisor is to insure our customers are getting quality service on every occasion. The supervisor will spend approximately 80% of the time in the field. The supervisor will handle budget and fiscal responsibility including ongoing operating expense, equipment, fleet and significant part inventories.

Duties and Responsibilities

Coach and develop all direct reports.
Perform annual performance appraisals.
Complete employee documentation as needed.
Coach and administrate corrective action steps with employees.
Coordinate training as part of the implementation of the business plan.
Meet with key customers, assist sales in the development of a total integrated business program.
Analyze service needs utilizing available service reports; execute ride along and cross-functional team feedback.
Ride with Service personnel and in the market.
Ensure data integrity as it relates to service and maintenance of equipment.

Qualifications

Education: High School Diploma required. Bachelor's Degree preferred.
Experience: Two to five years of experience in the customer service management required. Minimum of one-year experience in employee management. Knowledge of OSHA and EPA regulations. Basic cold drink equipment knowledge preferred. Must have strong mechanical aptitude.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain Texas or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Coca-Cola Southwest Beverages. Please inform us at talentacquisition@cocacolaswb.com if you need assistance completing this application or to otherwise participate in the application process.

Know Your Rights dol.gov

Coca-Cola Southwest Beverages LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.