Job#: 2076089

Job Description:

Central Operations Specialist

Onsite (Riverside, CA)

JOB SUMMARY:

Under the direct supervision of the Central Operations Manager, the Central Operations Specialist III will assist with payment, operational, and administrative functions to provide support to the Banks offices and customers. The Central Operations Specialist III has excellent working knowledge of the products and services designed for business and consumer customers and has the knowledge to perform routine and complex tasks independently with general guidance from the manager.

PRIMARY RESPONSIBILITIES:

Operations

• Handles Exception Processing (EIM)
• Social Security Reclamation, Death Notifications
• Check Collections, Adjustments, etc.
• Handles all Legal Processing, such as levies, garnishments, subpoenas, etc.; escalates to management as needed.

Payments

• Very good understanding of wire processing as it relates to domestic, international,l and Foreign Currency (FX).
• Verify and release wires with the highest degree of accuracy in primary and backup wire systems.
• Knowledgeable with wire processing systems, such as Fiserv WireXchange
• ACH origination file processing and related functions such as NOCs, return monitoring.

Administrative

• Proficient back-up for all Central Operations Specialists’ job duties, as needed, such as but not limited to EFT disputes, cash orders/shipments, ACH return monitoring
• Responsible for continuous training and development around job responsibilities

ADDITIONAL RESPONSIBILITIES

• Provide great service to internal and external customers
• Completion of the required training assigned by the due date
• Duties will be conducted in accordance with all regulatory requirements, including those specified in C3bank’s Policies and Procedures
• Other duties as assigned by the supervisor/manager.

KNOWLEDGE AND SKILL REQUIREMENTS:

Knowledge of, adherence to, monitoring and responsibility for compliance with state and federal laws and regulations affecting the financial services industry as they pertain to this position including but not limited to the following: Bank Secrecy Act in conjunction with the USA PATRIOT Act, Anti-Money Laundering and Customer Information Program, Customer Privacy requirements, protecting customer Privacy and the Community Reinvestment Act.

• Requires good written and verbal communication.
• Great interpersonal skills.
• Work requires a willingness to work a flexible schedule.
• Time management, prioritizing, multi-tasking, and communication skills

EDUCATION AND EXPERIENCE REQUIREMENTS:

The specific minimum competencies (education and experience) required to perform this job successfully. An individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Minimum of 5+ years of back-office banking experience
• Good organizational and communication skills
• Excellent time management, multi-tasking and detail oriented
• Ability to prioritize and identify responsibilities requiring immediate attention
• Must be able to work in a team environment
• Basic math and problem solving
• Proficient in Microsoft Word, Excel and Outlook
• Knowledge of banking applications and operations; preferably Fiserv and their ancillary softwares
• Minimum high school diploma or equivalent, required

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.