We're Mobilitas, a commercial insurance company created by CSAA Insurance, a AAA Insurer. Our mission is to reinvent commercial insurance in the mobility space by providing technologically advanced solutions for today's way of doing business. At Mobilitas, we believe in what's possible, we use our inventive skills to create new opportunities - we're not chasing the status quo, we're chasing a shared vision. We're looking for motivated, innovative individuals who think big, move fast and are dedicated to creating a company from the ground up, without the constraints of a traditional insurance company. We're excited to push the boundaries of commercial insurance and are looking for enthusiastic team members to help us reimagine insurance. We are actively hiring for a Sr. Casualty Manager, Commercial Claims!
Your Role:
You will participate in the development of the strategic plans and develop and implement tactical plans for the Commercial Claims Casualty Unit. You will develop and monitor the application and implementation of operating systems, including policies and procedures, workflow, and performance standards. You will also be responsible for the development and direction of supervisors in the Commercial Claims Casualty Unit, managing and directing their activities and staff to meet or exceed service, quality, expense, and indemnity targets for commercial claims.
Your Work:
Operations Management

• Responsible for meeting all phone KPI service level measures.
• Assists in developing and overseeing the operational and budgetary plans of the commercial claims unit.
• Develops and monitors the application and implementation of operating systems, including policies and procedures, workflow and performance standards.
• Ensures the volume of work produced meets or exceeds service standards and quality expectations.
• Plans and monitors staffing requirements, work schedules and service objectives in accordance with business goals.
• Directs continuous process improvement efforts with focus on customer service and claims handling for the injury unit.
• Participates in settlement authority and trial clearance committees at all levels of casualty, with varying degrees of complexity.
• Works to establish and maintain relationships with internal and external defense firms to ensure appropriate representation of insureds and competent legal support for the organization.
Performance Management

• Has responsibility for staffing, hiring, training, development, corrective action, performance evaluations of supervisors and injury staff.
• Responsible to manage and direct activities of Commercial Claims Supervisors and staff to meet or exceed service, quality, expense and indemnity targets for injury claims in assigned geographic areas.
• Approves promotions, salary increases and disciplinary action of department personnel.
• Responsible for compliance with applicable employment, HR and insurance laws and regulations.
Claims Procedures

• Responsible for the decisions and actions taken in the investigation and conclusion of low to high complexity commercial claims.
• Responsible for compliance of all commercial policies (multiple states), claim procedures and Department of Insurance regulations on multiple claims platforms.
Required experience, education, and skills:

• 5 years supervisory / management experience with expertise in complex casualty and litigation claims
• BA/BS in business, insurance or related area, or equivalent combination of education and experience.
• Thorough knowledge of applicable regulations and ability to implement and insure compliance with various insurance policies and claim procedures.
• Working knowledge of changes and developments in the insurance industry.
• Strong strategic mindset, effective critical thinking and organizational skills.
• Excellent problem solving and decision making ability.
• Ability to direct and manage department activities and assess goals for individuals and department.
• Ability to lead, coach, mentor, evaluate, motivate and provide training, guidance and constructive feedback.
• Ability to demonstrate a strong customer focus in all business decisions and actions.
• General working knowledge of computer systems used in the claims areas preferred.
• Effective oral and written communication skills including the ability to conduct meetings and deliver formal presentations.
• Must display strong interpersonal skills and ability to interact with employees and others in a professional and tactful manner.
• Ability to develop customer service skills in others (put in Sup buckets).
• Ability to operate Microsoft Word, Excel and PowerPoint.
• Thorough understanding of the legal process associated with the handling of civil litigation related to insurance claims (multiple states).
• Comprehensive understanding of all lines of coverage, complex liability and damages issues.
What would make us excited about you:

• CPCU, Associate in Claims, and Associate in Management certifications preferred.
• Ability to lead, coach, mentor, evaluate, inspire, and provide training, guidance and constructive feedback.
• Demonstrated ability to think creatively and demonstrate leadership in crisis situations.
• Strong customer service skills and focus in all business decisions and actions.
• Excellent interpersonal, influence management, negotiation, leadership and team building skills.
• Thorough knowledge of applicable regulations and ability to implement and ensure compliance with various insurance policies and claim procedures in a multi-state environment. Licensing in multiple states may be required.
• Strong strategic mindset, decision making, organizational, planning and problem-solving skills.
• Seeks knowledge of changes and developments in the insurance industry.
• Excellent management skills to hire, train, direct, and inspire a large workforce of varying experience and skill level.
• Ability to direct and manage department activities and assess goals for individuals and department.
• Strong oral and written communication skills including the ability to conduct meetings and deliver formal presentations at all levels.
• Ability to recognize potential problems/issues and proactively address as needed and/or recommend appropriate solutions.
• In-depth knowledge of all lines of business, products and services.
• Knowledge of operations and workflow analysis.
• Comprehensive understanding of all lines of coverage, complex liability and damage issues.
• Shows respect for differences through excellent communication skills with people from an array of backgrounds.
Mobilitas Careers  
At Mobilitas, we're proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it. 
Join us if you...

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.
• COMMIT to being there for our customers and employees.
• CREATE a sense of purpose that serves the greater good through innovation. 
Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more!Read more about what we offer and what it is like to be a part of our dynamic team at careers.mobilitasinsurance.com
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join us: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don't miss important updates from us.
If a reasonable accommodation is needed to participate in the job application or interview process, please contact [jobs@mobilitasinsurance.com](mailto:jobs@mobilitasinsurance.com).
As part of our values, we are committed to supporting inclusion and diversity. We actively celebrate colleagues' different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.
We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers' evolving needs.
Mobilitas is an equal opportunity employer.
If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.
Must have authorization to work indefinitely in the US.
Please note we are hiring for this role remote anywhere in the United States with the following exceptions:  Hawaii and Alaska.
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