Who We Are

NFP, an Aon Company, is a multi-year Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.

Summary of the Role: This position focuses on supporting the benefit administration technology team in managing clients’ benefit systems. The role involves working with various HRIS and benefit administration platforms, with a strong emphasis on bswift and ADP. For bswift clients, the team oversees the entire lifecycle—from onboarding to steady-state operations—including annual enrollment support, system configuration, HRIS and carrier integrations, client support, troubleshooting, acquisition integration, and system updates. For ADP clients, the team collaborates with both the client and ADP under the Partner Access program to configure and maintain the ADP WFN system. For clients using other platforms, the team acts as a strategic advisor, representing the client in managing benefit administration processes.

Essential Duties and Responsibilities:

• Attend and participate in all team calls with clients, carriers, payroll vendors and HRIS vendors regarding ben admin technology and administration processes
• Assess collection of data and documents for support of system build and maintenance
• When system issues arise, track problem and navigate resolution from inception all the way through to completion
• Analyze and audit data from multiple sources to find discrepancies and work with specific technology/vendor to correct the issues
• Generate and deliver unique reports needed on an Ad Hoc or recurring basis
• Project management assistance for the implementation of benefits administration technology initially as well as each year in preparation for Open Enrollment.
• Testing and auditing system functionality for accuracy
• Stay informed on new system features and release functionality

Knowledge, Skills, and/or Abilities:

To perform this job successfully, an individual must be able to show strength in many/most of these areas.

• Experience with HR Technology, preferably benefits administration OR experience at a benefits brokerage firm 
• Specific experience with ADP WFN and/or bswift is a plus 
• Strong Excel skills are critical in order to do data compares of multiple databases and reconfiguring of data into specific carrier-defined formats  
• Strong organizational and project management skills 
• Diligent documentation habits 
• Must be self-motivated and able to work in a fluid, fast-paced environment 
• Ability to work successfully in a team-oriented environment 
• High level of professionalism, productivity, dependability, and accuracy

Education and/or Experience: 

• Associates degree (or equivalent), and BA/BS preferred
• More than 3 years’ client service and/or industry and product line experience

Certificates, Licenses, Registration:

• Appropriately licensed or ability to obtain licensing if required

What We Offer

We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.

The base salary range for this position is $41,000.00 – $69,000.00. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

NFP and You... Better together!

NFP is an inclusive Equal Employment Opportunity employer.