Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for an API Deployment Program Manager to work in Merrimack, NH.
The Role
Do you want to make a difference and be part of a highly collaborative, cross-functional team committed to deploying Client Integration Solutions in the Integration Solutions product area for Fidelity Institutional (FI) business unit? At FI, we're dedicated to helping financial advisors thrive by offering Client-Focused Expertise, Industry-Leading Financial Solutions and Flexible Technology. You will work with the team leader in supporting Real Time Integrations Team, delivering new and evolving products and services. This role will focus on consult/work with clients and fintechs, to develop Integration use cases, build roadmap and implement as per plans. This also will involve deploying APIs, monitoring test environments, triaging issues, creating test data, and assisting clients perform testing in the test environments.
As a Deployment Manager, you blend deep product knowledge and consultation skills, with the ability to complete deliverables within the product deployment phase. You have a passion for empathizing with our clients in defining the opportunities, generating solutions, collaborating with stakeholders, and optimizing product enablement.
The primary focus areas for a Deployment Manager in Integration Services are:
- Plan: Analyze and prepare for the opportunity, scale, and complexity.
- Deploy: Consistently demonstrate skills, behaviors, and abilities needed to successfully onboard clients and drive product adoption.
- Support: Focus on continuous improvement and cultivate mutually beneficial relationships with internal and external stakeholder.
The Expertise and Skills You Bring
- Bachelor's degree required, MBA or equivalent career experience preferred
- 5+ years of experience in product development, client management, and software deployment; Testing; demonstrated expert analytical skills and technical competence.
- Experience with Postman, API testing, and Single Sign On
- Being a voice of influence to your team and interdependent teams by embracing the common vision and fostering collaboration; drive towards the business goal with effective communication and navigate through complex scenarios.
- Proficiently lead all Product Deployment responsibilities with a focus on product improvements and client adoption efficiency.
- Keen focus on the end-to-end customer experience; resolve user problems while working across customers to prioritize solutions.
- Demonstrate a grow and learn mentality to advance skills and approach work with a constant curiosity to keep current with business and client needs.
The Team
This is an excellent opportunity to join the Integration Services and work on solutions to drive FI business forward. The team aligns with FI business partners in an agile way of working. By putting autonomous agile teams, at the front of delivering incredible client value and supporting all associates to be motivated towards continuous improvement and career development. By demonstrating and promoting Fidelity and agile leadership behaviors, you sustain and evolve our innovative learning agile culture.
Company Overview
Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at FTSJobs.com.
We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.
Information about Fidelity Investments
At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.
Fidelity Investments and Fidelity TalentSource are equal opportunity employers.
