Job#: 2071750

Job Description:

Apex Systems is seeking a Hardware Asset Manager to work onsite in Washington, D.C. to manage physical hardware assets and collaborate with key stakeholders.

Summary:

We are seeking a highly organized and detail-oriented Hardware Asset Manager to support the lifecycle management of IT assets across enterprise environments. The ideal candidate will have hands-on experience with ServiceNow, including Hardware Asset Management Pro (HAM Pro), and will be responsible for maintaining accurate asset records, ensuring compliance, and supporting continuous improvement in asset management processes.

Responsibilities:

• Oversee the full lifecycle of hardware assets from procurement through disposal, ensuring data accuracy and policy compliance.

• Maintain and update hardware asset records within ServiceNow, utilizing HAM Pro for advanced asset tracking and reporting.

• Perform regular audits, reconciliations, and updates of asset inventories to ensure integrity of hardware asset data.

• Coordinate with procurement, logistics, and IT operations teams to track the deployment, transfer, and decommissioning of equipment.

• Monitor compliance with asset management policies and procedures, identifying gaps and recommending improvements.

• Generate reports and dashboards from ServiceNow to support operational decisions, audits, and executive briefings.

• Maintain an internal knowledge base of asset management processes, tools, and documentation.

• Author and maintain Standard Operating Procedures (SOPs) related to asset intake, deployment, tracking, and disposal.

• Ensure timely data entry and tagging of new assets, coordinating with vendors and receiving teams as needed.

• Support incident and change management processes by providing accurate asset data.

• Assist with hardware refresh projects, inventory control processes, and surplus equipment handling.

• Train and guide stakeholders on asset management best practices and proper ServiceNow usage related to assets.

Personal Skills:

• Detail-Oriented: Meticulous attention to asset accuracy and documentation.

• Process-Driven: Able to follow and improve structured workflows and procedures.

• Independent: Works with minimal supervision and takes initiative to solve problems.

• Collaborative: Works effectively across procurement, IT, and logistics teams.

• Analytical: Capable of interpreting data, trends, and reports to drive decisions.

• Communicative: Clear and proactive communicator with both technical and non-technical audiences.

Qualifications:

• 3 to 5 years in IT asset management, with a focus on hardware, required

• 2+ years of hands-on experience working with ServiceNow, including HAM Pro module.

• Strong understanding of hardware asset lifecycle processes in a government or enterprise setting.

• Familiarity with ITIL best practices for asset and configuration management.

• Expertise in ServiceNow, specifically with the Hardware Asset Management Pro (HAM Pro) module.

• Proficiency with Microsoft Excel and asset data reconciliation tools.

• Familiarity with asset tagging, barcoding, and hardware inventory control systems.

• Experience supporting federal environments is preferred but not required.

• Excellent organizational skills and a strong commitment to accuracy.

Additional Requirements:

• Active Public Trust clearance or ability to obtain one.

• Ability to lift and handle IT equipment as part of inventory activities.

• Ability to travel up to 10% for asset site visits, audits, and coordination activities.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.