Job#: 2071874

Job Description:

Title: Applications Support Specialist

Location: Remote (preferred candidates in the Hampton Roads areas for quarterly on-site event opportunity)

Pay: $20/hr

Schedule: M-F day hours 40 hour weeks

Type: Long-term contract

Apply Here: Please send your updated resume and availibility for a call to Emma at [email protected]

JOB OBJECTIVE

Individuals within the Application Support Specialist role are team members within IT Operations. They are responsible for the deployment, monitoring, maintenance, troubleshooting and support management for IT Services. Application Support Specialists require the ability to interact, develop, and communicate collaboratively at the highest technical levels with clients, vendors, partners and all levels of staff.

DUTIES AND TASKS

1. Own management of assigned incidents, requests and problems, transforming problems into known errors, developing temporary solutions or permanent alternatives to the errors, driving knowledge to front line support, and providing input to development teams and vendors for permanent resolutions.
2. Work as a project team member or independently with simple to mildly complex tasks in support of IT projects. Participates in project planning processes.
3. Assists in the gathering of business requirements.
4. Growing skill in multiple technical environments and knowledge of a broad range of business areas.
5. Serve as a liaison between users, other IT departments and vendors in coordination with operational and project managers to provide technical solutions that address user needs.
6. Designs, tests, deploys, configures, validates and supports IT solutions to meet the business requirements.
7. Assists with setup and maintenance of test environments
8. Performs ongoing routine application maintenance tasks

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES (KSAS)

1. An Associate’s degree in Information Technology, Computer Science or related field or equivalent work experience.
2. Experience working in applications, systems or IT Operations
3. Knowledge of the change management process
4. Experienced working with cross-functional departments
5. Strong problem-solving skills.
6. Excellent oral and written communication skills
7. Ability to work independently as well as an effective member of a team

PREFERRED SKILLS

1. Proficiency in Microsoft Office and other development tools, databases or applications as appropriate.
2. Knowledge of an agile team environment and process.
3. Knowledge of T-SQL and database programmability and structures
4. Experience with scripting languages including PowerShell

REPORTING RELATIONSHIP:

Reports to the Manager of Application Support

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.