Job#: 2072014
Job Description:
Job Description:We are seeking a highly skilled Senior IT Business Analyst to join our dynamic IT team. The ideal candidate will have extensive recent experience with ServiceNow, specifically Service Portal, Service Catalog, and Knowledge Management.
Key Responsibilities:
- Engage with stakeholders to understand their business needs and translate them into detailed technical requirements that are aligned with internal policies as well as industry best practices.
- Analyze and document business processes, identify areas for improvement, and propose solutions using ServiceNow.
- Ensure the alignment of projects with business goals and objectives.
- Collaborate with cross-functional teams to design, develop, and implement ServiceNow solutions.
- Provide training and support to end-users on ServiceNow functionalities and related business processes.
- Create and maintain comprehensive documentation, including business requirements, process flows, user guides, and test cases.
- Facilitate effective communication between business users and technical teams.
- Stay current with ServiceNow updates and industry best practices to ensure the optimal use of the platform.
Qualifications:
- Bachelors degree in Information Technology, Business Administration, or a related field.
- Minimum of 5 years experience as an IT Business Analyst.
- Recent hands-on experience with ServiceNow.
- Strong understanding of ITIL processes and how they integrate with ServiceNow.
- Excellent written and verbal communication skills.
- Proficiency in creating clear, concise documentation.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Strong analytical and problem-solving skills.
- Knowledge of UI/UX design principles and processes focused on optimizing the end-user experience.
- ServiceNow certification is a plus.
What We Offer:
- A collaborative and supportive work environment.
- The chance to work with cutting-edge technology and high-impact projects.
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
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Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.