Location Designation:Hybrid - 3 days per quarter

Our New York Life culture has laid the foundation for over 180 years of commitment to our employees, agents, policy owners, and the communities where we live and work. Here you become a valued part of a welcoming, inclusive, and caring organization with a long-standing legacy in stability and growth. The strength revolves around our diversified, multi-dimensional business portfolio that goes beyond life insurance.

As a Fortune 100 company and industry leader, we provide an environment where you can explore your career ambitions, offering opportunities to tackle meaningful challenges and stretch your skills while balancing work and life priorities. You will be part of an inclusive team guided by our belief to always be there for each other-providing the support and flexibility to grow and reach new heights while making an impact in the lives of others.

You are our future, and we commit to investing in you accordingly.

The Senior AV Engineer will be responsible for the design, implementation, maintenance, and support of advanced audiovisual systems and collaboration technologies across the enterprise. This role supports mission-critical environments including high-stakes meetings, regulatory review boards, executive conferences, and hybrid collaboration spaces. Candidates must have deep experience in PexIP, Microsoft Teams, Zoom, Vyopta, HP/Poly, Barco, and other AV/collaboration technologies, and be able to work cross-functionally with engineering, operations, and support teams.

The successful candidate will manage AV architecture for both physical and virtual environments, coordinate production changes, report and document platform issues, lead system integrations, and identify opportunities to enhance service quality and efficiency. This role requires strong technical engineering knowledge, project management expertise, vendor management capability, and a proactive service delivery approach. The applicant is responsible for operational and service management processes to ensure that quality, efficiency and agility goals are achieved.

The candidate must demonstrate hands-on expertise withmodern AV infrastructure, including cloud-hosted collaboration platforms, AV-over-IP, remote management systems, and performance monitoring tools.

What You'll Do:

• Deep knowledge of collaboration ecosystems including Microsoft 365, Exchange, Zoom, Webex, and hybrid meeting setups
• Experience supporting and optimizing multi-platform interop with PexIP or CVI gateways
• Ability to work with cross-functional teams and manage escalations for mission-critical collaboration workflows
• Design and engineer AV solutions for high-impact collaboration spaces including boardrooms, conference rooms, huddle spaces, and event areas
• Lead the implementation and support of AV infrastructure leveraging platforms such as Microsoft Teams Rooms (MTR), Zoom Rooms, and PexIP interop gateways
• Configure, monitor, and maintain HP/Poly conferencing systems (G7500, Studio X Series, RealPresence, Trio) and Barco ClickShare
• Utilize Vyopta, Vantage and other tools to monitor system health, analyze usage, and improve room performance and user experience
• Collaborate with vendors and internal stakeholders to manage AV system rollouts, upgrades, and lifecycle planning
• Act as the technical escalation point for AV issues impacting executive meetings, sensitive regulatory events, or high-profile sessions
• Ensure AV systems meet compliance, security, and data retention standards as applicable
• Author and maintain documentation, SOPs, and architectural diagrams
• Provide technical guidance to operations and support teams

What You'll Bring:

• Minimum 5+ years of hands-on experience in enterprise AV/VC engineering or collaboration infrastructure roles
• Proficiency in AV control systems (e.g., Crestron, Extron) and room scheduling solutions (e.g., FreeSpace, EMS)
• Scripting or automation capabilities using PowerShell, Python, or REST APIs for AV devices and systems
• Familiarity with ITIL practices and incident/change management tools (ServiceNow preferred)
• Knowledge of security and compliance standards for AV in financial or highly regulated environments
• Deep working knowledge of Microsoft Teams, Zoom, and PexIP for video conferencing and interoperability
• Proficiency in AV analytics and monitoring via Vyopta or equivalent platforms
• Familiarity with AV-over-IP, NDI, Dante, and related networking principles (VLANs, QoS, multicast)
• Strong project leadership skills with ability to manage multiple concurrent AV deployments
• Effective troubleshooting skills across complex AV ecosystems, including video, audio, control systems, and network layers
• Proven ability to produce clear technical documentation and train support teams

Soft Skills & Qualities:

• Strong communication and documentation skills
• Experience supporting senior leadership and high-profile meetings
• Proactive, service-oriented mindset with a passion for user experience
• Ability to work independently or as a technical lead on cross-functional projects
• Ability to design, create user and technical documents, and represent design solutions to security and management
• Comfortable in fast-paced, high-stakes environments with critical up-time requirements

#LI-TL2

Pay Transparency

Salary Range:$122,500-$210,000

Overtime eligible:Exempt

Discretionary bonus eligible:Yes

Sales bonus eligible:No

Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.

Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by theFoundation.We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.

Job Requisition ID: 92033