Job#: 2081366

Job Description:

Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions.

Position: Reporting Analyst

Location: Local to Boston, MA

Rate: $50.00 - $62.00 per hour

Duration: 6+ Months; Strong potential for extension / full-time hire

Overview:

Our client in the Banking industry is seeking a highly motivated team member at the Sr. Associate Market Researcher level to join the Consumer Insights team, reporting directly to the Director of Consumer Insights. This role supports in measuring and improving brand health (Brand Tracking), customer satisfaction (NPS & Competitive Tracking) and key industry measures (JD Power) driving decisions that impact overall brand and operational strategy, ensuring insights are interpreted with consideration to strategic, tactical and competitive influences. While this team member will engage on a contract basis to start, the aspiration is to ultimately convert to a full-time employee.

This individual will work closely with other research, risk and operations team members (both domestic and global) while overseeing established vendor teams to manage, maintain and optimize these programs; including ownership of methodology, sample management, data analysis, quality control and ongoing program reporting – delivering results to internal stakeholders and executive management. This individual will also support the Consumer Insights Team in maintaining quantitative excellence across both ongoing and ad-hoc studies, delivering methodological and analytical output as noted.

Responsibilities:

• Monthly and Annual Reporting: Lead the preparation of comprehensive reports on brand tracking, NPS, and J.D. Power studies, providing clear insights and actionable recommendations.

• Ongoing support within the Consumer Insights team to deliver and maintain quantitative excellence in design and reporting across existing and ad-hoc studies.

• Collaboration & Support: Provide quantitative methodological and analytical support to the broader Consumer Insights team by assisting in the creation & execution of market research projects, coordinating project timelines, and ensuring high-quality analysis and deliverables.

Required Qualifications:

• Marketing Research/Insights, Quantitative Design and Analysis, Large Tracking Study Management or related experience., 8+ years.

• Financial Services Industry experience., 0-3+ years.

• Experience: Minimum 8+ years of experience in market research, with a focus on qualitative analysis.

• Analytical Skills: Proficient in sample management/recruiting, analyzing large datasets, identifying trends, and drawing meaningful conclusions based on business context from quantitative and qualitative data, business/strategic performance.

Technical Expertise:

• Proficient in market research tools and software for data collection and completing analysis through Excel using pivot tables and formulas.

Preferred Qualifications:

• Experience with brand health metrics, customer experience measurement, competitive analysis and NPS surveys.

• Experience with customer satisfaction, consumer behavior studies, and trend analysis.

• Experience with calculating regression, correlations, and statistical significance.

Education:

• Bachelor’s degree or equivalent work experience in Marketing Research, Data Science, Statistics, Business Administration or equivalent field.

Additional Benefits:

For this opportunity, you will also be eligible for benefits through Apex for the contract period, 401K, medical/health benefits options, a W2 hourly rate, weekly pay, and direct deposit!

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.