About the Position

At Thryv, we’re a team that lives by teamwork. However, it’s not the work that drives us, it’s the respect, trust, and care for each other that defines us as a team. We’re a diverse community of trendsetters who do our best work in a fun, relaxed environment. Technology never stops evolving and neither do we. We’re always looking for the best and brightest team players to join us.

Thryv is looking for a strong, strategic leader to manage and grow our team of UX researchers and content designers. The ideal candidate is experienced in product development, a competent and curious researcher, a user-centered content advocate, and an empathetic leader who thrives on collaboration and mentorship.

As Manager, UX Research and Content Design, you will lead a multidisciplinary team that helps shape the future of our product. This team joins expertise in user research and content design to generate insights, shape strategy, and deliver consistent, user-centered experiences. You will ensure that research and content are integrated across the product lifecycle—uncovering insights, guiding strategy, and crafting clear, inclusive, and cohesive user experiences. You will balance strategic thinking, people leadership, and operational excellence to help our teams design meaningful solutions that support small business owners and their employees.  

The Product Design and Experience (PDX) team at Thryv is responsible for ensuring that design achieves its fullest potential by solving important problems and elevating the way small businesses utilize automation to grow. We need a Research and Design Leader who can help us build the next-generation platform experience to serve hundreds of thousands of small businesses worldwide. As a manager, you will not only be supporting elegant solutions to complex problems, but also leading the research and content teams to deliver impactful, cohesive work that positively impacts product experiences.

Responsibilities

• Provides guidance, mentorship, and constructive feedback to UX researchers and content designers, supporting their professional growth and empowering them to deliver innovative, high-impact work that goes beyond the status quo.
• Develops and executes a cohesive research and content design strategy aligned with company values, user needs, and business goals, while playing a key role in shaping the overall product direction and design vision.
• Stays current on industry trends, tools, and methodologies, and encourages a culture of experimentation and learning that fuels creative problem-solving and breakthrough ideas.
• Oversees multiple projects across teams, ensuring alignment with strategic objectives, efficient planning, and delivery of user-centered outcomes that meet both customer needs and business goals.
• Partners with product managers, designers, engineers, data and insights, and marketing to integrate research and content seamlessly into workflows, champion user needs, and serve as a strategic thought partner across departments.
• Builds and scales research operations, including participant recruitment and tool management, while establishing and evolving best practices, frameworks, and content standards to ensure clarity, consistency, and accessibility.
• Defines success metrics for research and content design, and clearly communicates team impact through strategic reporting, dashboards, and storytelling that influences stakeholders and drives decision-making.
• Upholds ethical research standards and inclusive content practices, while supporting hiring, onboarding, and resource planning to ensure the team has the skills and capacity to scale with product demands.

Who We’re Looking For

• Bachelor's degree (or international equivalent) or equivalent experience, required
• 6+ years of related experience, required.
• 2+ years of experience in people leadership or 4+ years in a senior, principal, or similar role involving significant team leadership and mentoring responsibilities, generative and evaluative research, and research operations required
• 8+ years of related experience, preferred.
• Expert in customer experience (CX), design thinking, agile product development, UX research, and content design, with the ability to apply a wide range of research methodologies—including generative, evaluative, and mixed-method approaches—as well as content design practices like UX writing, content strategy, voice and tone, and information architecture to create clear, inclusive, and impactful product experiences that drive measurable outcomes for both users and the business.
• Demonstrated expertise in organizing and executing work across multiple initiatives, with a clear understanding of how to scope for learning, iterating, and scaling within fast-paced product environments.
• Proven ability to partner effectively with product managers, engineers, and stakeholders to prioritize research and content efforts, allocate resources appropriately, and align teamwork with strategic product goals.
• Proven ability to mentor and develop high-performing teams by providing actionable feedback, identifying growth opportunities, and applying leadership skills to elevate team performance and operational effectiveness.
• Expert communication skills, both written and verbal, with a demonstrated ability to convey complex ideas clearly, connect user insights to product decisions, and collaborate effectively across multiple disciplines and levels.
• Extensive experience collaborating with product development and alongside product and design leadership, with a proven track record of expanding influence across departments and driving innovation through strategic leadership.
• Demonstrated success in building and scaling UX research and content design functions, including establishing best practices, operational systems, and scalable frameworks to support team growth and quality outcomes.
• Familiarity with tools such as Dovetail, Maze, Qualtrics, User Testing, Figma, or similar, demonstrating a continuous improvement mindset and an openness to adopting new technologies that support collaboration, execution, and innovation.
• Ability to travel less than 5% of the time.
• Must be 18 years of age or older.
• Must successfully complete pre-employment screening process, as required.
• Must successfully complete any required training or orientation courses, as needed.

What We Offer

Life requires balance, so we provide benefits around health and wellness, continued education, and work/life balance to help you live your best life when you’re working…and when you’re not.

• Work from anywhere – Thryv is a Remote First company!
• Competitive medical, dental, and vision plans, plus a wellness program with added incentives
• 401(k) savings plan with company match and employee stock purchase plan
• Continuing education benefits with tuition assistance programs
• One week of paid time off at the end of the year, in addition to our standard paid time off policy.

Who We Are

At Thryv, we’re a team fiercely devoted to the success of local businesses. We’ve been around for over 100 years, always with one goal in mind — helping small businesses compete, win, and succeed. We provide the technology, software and local business automation tools small business owners need to better manage their time, communicate with clients, and get paid, so they can take control of their business and be more successful.

We support businesses across the U.S. and our team members are located across the country, and internationally.  We operate as a work from anywhere company and believe this allows us to be more productive.

Culture is vital at Thryv because it shapes our identity and, therefore, our measurements for growth. We have an identified set of values that hold all of us accountable paving the way for our company success and our legacy. All of this helps us deliver results for our clients and creates success for our employees. At Thryv, making a positive impact within our team and in our local community is the reason we get out of bed every morning.

Thryv Core Values:

• Client Devoted – Be humble with a servant mentality. Understand the uniqueness of each interaction while being flexible, knowledgeable, and genuine.
• Under Promise, Over Deliver – Deliver expectations and exceed them, have accountability, listen, and understand the ask.
• Act Like You Own the Place – Taking ownership and accountability in your day-to-day decisions empowers you to act like you own the place.
• Invest in our People – Hire people that are aligned with Thryv’s core values. Provide learning opportunities to enable all of us to adapt, belong, and create a lifelong career.
• DONE3 – Define what you say (Done), Do what you say (Done), Follow up and ensure completion (Done).
• Making $$ is a Byproduct of Helping People – Always be devoted to people, act with integrity.
• Think Long Term, Act with Passion & Integrity – Focus on making every interaction exceptional. Bring enthusiasm and devotion to every act.  This includes doing the right thing, even when no one is looking.  Think five years out or think for the long play.

Find out more at corporate.thryv.com/careers/

Belonging at Thryv

We believe in a work environment where all individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization’s success. We want our employees to feel a part of something big and we encourage the sharing of ideas and collaboration across the organization. 

We strive to ensure our work environment reflects diversity, fairness, and meritocracy. We believe all employees should have the opportunity to perform effectively in their position. We value every employee and the authenticity they bring to their role and to the organization. As a result, our employee policies and internal practices focus on ability and merit as the standards for success.

Requisition Detail and Process

This information indicates the general nature and level of work performed by employees in this job. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.

The final job level offered may vary based on the applicant’s competencies and qualifications such as experience and education, and other job-related reasons.

Our Commitment to Equal Opportunity

Thryv is proud to provide equal employment opportunities to all employees and applicants, without regard to gender, color, race, religion, sexual orientation, national origin, citizenship, age, disability, veteran status, pregnancy, genetic information, or any characteristic protected by law. Thryv is committed to provide equal employment opportunities throughout the employment relationship including recruitment, hiring, discharge, compensation, benefits, discipline, development, and advancement or other aspects of employment.

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