Innova Solutions is immediately hiring an IT Support Specialist for an Onsite role in the Tampa area.

Position Type: full-time, Contract
Duration: 6 months+
Location: Tampa, FL - 100% onsite.

Technical skills required: Windows 10/11, MS Office, Active Directory, Symitar is a plus.

JOB SUMMARY:
Primary responsibilities are to provide technical support to Company employees in the areas of desktop operating systems including Windows 10 and 11 as well as various Microsoft Office applications. Mac OSX experience plus. Supporting access to the core Symitar system. Performs hardware troubleshooting on end user equipment either in person or via remote connection. This position requires rotating on call duties. Answer phone lines for IT support as needed. Creates and works user issue tickets. Operates various computer equipment, including PC workstations, servers, and various printers.

JOB ACCOUNTABILITIES:
1. Manages all aspects of AD user accounts from configuration to termination.
2. Build and maintains desktop and laptop fleet utilization modern imaging processes.
3. Reset various application account passwords and Active Directory user accounts.
4. Set up remote workforce users and trouble shoot system and VPN issues.
5. Learn and provides technical support in the following (but not limited to) areas: Symitar, Imaging, Printers, Computers, iPhones, iPads, IP Capture, Receipt Manager, Microsoft Office, Home Banking, Card Wizard, and other internal and external applications.
6. Answers support phone line when needed and creates an IT request ticket for each problem and either resolves the issue or forwards problems to appropriate personnel to resolve. Follows up on outstanding IT request tickets when needed.
7. Resolve problems with Windows 10 and 11, Active Directory and MS Office applications.
8. Learn and become familiar with the Symitar home banking package.
9. Travels to store locations to perform necessary repair work or to replace equipment as needed.
10. Maintains logs of deployment of PCs, software license logs, IP address log, incoming transmissions, and outgoing transmissions.
11. Participates in continuing education as approved by supervisor.
12. Assists in training other personnel on IP Capture, Receipt Manager, Outlook, and other miscellaneous job functions.
13. Maintains ongoing communication with supervisor and team to inform them of all problems and new developments various applications.

GENERAL ACCOUNTABILITIES:
1. Demonstrate Company's Guiding Principles through individual performance, including the accomplishments of other stated objectives in compliance with all applicable laws, regulations, policies and procedures.
2. Ensures that the confidentiality of all information and transactions regarding the credit union, its members and employees are held to the highest level of business ethics.
3. Team member will be responsible for complying with all BSA/AML/OFAC regulation as required by their position.
4. Performs other duties as assigned.

REQUIRED SKILLS/EXPERIENCE:
* High School diploma or equivalent is required.
* Two years' experience with PC operations with at least one year in a Help Desk environment required.
* A+ certification or equivalent required.
* Extensive working knowledge of Windows 10 and 11.
* Experience in hardware troubleshooting techniques required.
* Experience with Outlook, Windows Active Directory, and TCP/IP networks necessary.

WORK ENVIRONMENT
* Traditional office setting.
* Hours include rotating on-call duties.
* Travel to stores as needed. Must have reliable transportation.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

PAY RANGE AND BENEFITS:
Pay Range*: Between $25-30/hr W2
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Website: https://www.innovasolutions.com/

Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at https://innovasolutions.workllama.com/atsuser/anonreferafriend and earn $250-$1,000 per referral.
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. * 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.PDN-9f420ab2-5dfd-485a-b1f3-a0959a390977