Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Loss Mitigation Specialist, Short Sales plays an important role in the organization by performing a variety of activities directly related to the company’s Loss Mitigation functions. The role is responsible for reviewing short sale and/or DIL applications for FHA, VA and conventional packages in a timely manner. He or she verifies completeness in accordance with investor guidelines, company policies, and applicable laws and regulations.

Essential Functions

• Collect and evaluate required documentation for incoming short sale packages.
• Review borrower’s financial situation and hardship information to confirm hierarchy has been met.
• Obtain required documentation to meet investor and insurer guidelines.
• Order appraisals and ensure homeowners receive valuation notices and copies of appraisals.
• Verify offers are made in accordance with requirements.
• Submit short sale requests to investors as required by investor guidelines.
• Send all required documents to borrower and escrow to ensure compliance with investor and insurer requirements.
• Correspond with agents, third parties, escrow, title and homeowners.
• Review all wires to ensure investor restrictions are met and approved.
• Prepare and summit variances as needed.
• Submit payoff short sale demands to Title.
• Review incoming short sale wires and process closing steps.
• Cancel Hazard Insurance on completed short sales or deed in Lieus.
• Document all incoming correspondence so that service levels can be monitored to ensure state, investor, and insurer criteria have been met.
• Demonstrate patience and professionalism when interacting with consumers via phone, email, or letter.
• Prepare complete and accurate call notes, written documentation, , and update customer files in system.
• Communicate effectively with individuals/teams to ensure high quality and timely response and resolution to issues.
• Follow Guild’s information security policies.
• Assist with internal and external audit requests.
• Perform other duties as assigned.

Qualifications

• Bachelor's Degree directly related to the position or equivalent, preferred
• Minimum three years' experience total in back-office mortgage servicing experience required.
• Minimum two years' experience in loss mitigation roles.
• Bilingual preferred.
• Working knowledge of mortgage loan documents, including overall processes and inter- relationships, standards and requirements, terminology, compliance and regulatory requirements related to federal debt collection laws, Federal Bankruptcy Laws, and proper handling of other legal situations.
• Knowledge of Standard Operating Procedures, CFPB, FCRA and FDCPA preferred.
• Strong interpersonal and problem-solving skills.
• Highly organized and detail oriented; ability to work in a fast-paced, department-metrics-driven environment required.
• Basic math skills required.
• Familiarity with document retention software; Blitzdoc preferred.
• 10-key by touch strongly preferred.
• Excellent verbal and written communication skills required.
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
• Commitment to company
• Customer Service - Proactive attention to each person
• Integrity - Do and say what's right
• Respect - Treat others with dignity
• Collaboration - Listen and work together
• Learning - Seek knowledge and strive for improvement
• Excellence – Deliver the unexpected

Supervision

• Job Scope: Responsible for understanding the department/functional area objectives and goals and how own job contributes to achievement of these goals; may recommend changes and enhancements based on analysis and evaluation of circumstances

• Complexity: General precedents may exist for most problems; conducts independent research/analysis to identify the appropriate approach

• Impact: Decisions and actions primarily impact own work with limited impact on peers in their area, contributes as team member rather than leader

• Interaction/Supervision: Acts as a mentor/guide to less experienced professional contributor staff in a similar role; works independently and only under general direction; guided by professional standards, desired outcomes, and project plan specifications

Requirements

• Physical: Work is primarily sedentary; occasionally walks and/or stands.
• Manual Dexterity: Frequent use of computer keyboard and mouse.
• Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
• Environmental: Office environment - moderate noise, no substantial exposure to adverse environmental conditions.
• Mental: Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow.

  This role requires effective adaptation to workplace stressors, including customer service complaints, security responsibilities, and competing priorities. Must be able to adhere to process protocol. Must be able to apply established protocols in a timely manner.

• Schedules: Work is primarily performed during the business week, Monday - Friday.

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Targeted Salary Range: $20/hr - $28/hr hourly

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.Guild Mortgage Company is an Equal Opportunity Employer.

REQ#: LOSSM017336