Job Description:

Sr. Business Analyst

The Health & Welfare Sr. Business Analyst will utilize their consulting, analysis, and domain skills to provide the best outcomes for our client, their participants and Fidelity.

The Expertise We're Looking For

• Bachelor's degree or equivalent years of industry experience
• 3+ years of Health and Welfare benefits service experience
• 3+ years of experience (and demonstrated competence, depth, and breadth) of professional experience
• Prior client implementation and\or platform migration experience a plus
• Experience in Agile preferred, but not required
• Proficient with Microsoft Office applications

The Purpose of Your Role

The H&W Sr. Business Analyst is a key member of the Implementation and Operations team that services Fidelity clients. The role provides for the ability to work in a growing Health & Welfare offering, access to scalable technology while continually improving your knowledge of our Health & Welfare benefits administration landscape.

The Skills You Bring

• Ability to independently handle one's own workload
• Regulatory and legislative knowledge in aligned service area
• Understanding of benefits administration systems
• Demonstrates superb communication skills (written and verbal)
• Ability to conduct analysis and document findings
• Procedure execution and process improvement

The Value You Deliver

• Align, plan, and implement new product capability delivery with in-flight implementations
• Drive and / or support execution of key implementation activities (example: data conversion load).
• Participate in validation and/or testing efforts to ensure results meet the client and/or product offering requirements
• Collaborating with the Director- Client HealthCare Consulting to define client specific configurable variations to support a client plan and/or administrative requirements
• Performing root cause analysis to identify gaps or trends for continuous improvement opportunities
• Submitting requests and/or assisting with translation of business requirements to technology partners, as applicable
• Crafting training material and reference material for participant services
• Assisting and mentoring the broader team
• Engaging in and/or leading ongoing courses to support continued personal development

In addition to the above, the BA Center of Excellence (COE) requires skills in one of the following areas:

Client Data\Inbounds

• Proactive data management with a focus on straight through processing
• Streamline and implement Client Service Request error conditions and notifications.
• Data analytics and analysis with a focus on data and client feed remediation for straight through processing.
• Process control enhancements and reporting improvements.
• Participant Data Manager edit enhancements.
• Develop a teamwork intake model to move away from email processing.
• Structure large data sets to find usable information
• Collaborate with team members to collect and analyze data
• Work with a team of analysts and other associates to process information
• Testing of Client Data Feeds

How Your Work Impacts the Organization

Fidelity's healthcare administrative services are backed by the service, trust, and experience that have helped Fidelity become America's Retirement Leader. With over 20 years of experience in Health & Welfare administration, we are applying our experience to bring health and wealth together to drive better outcomes for our clients. In this role, you will be uniquely positioned to deliver the service to achieve those goals.

Certifications:

Category:

Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.