Hours:

40

Schedule:

This position is hybrid and remote eligible up to 20% of the time. The office location for this position is at ESL Corporate Headquarters in Rochester, NY. Hours are Monday - Friday 8:00 a.m. - 5:00 p.m. Must be flexible to meet current and future business needs.

Pay:

Starting Pay:  $31.11 per hour    Pay Range: $27.53 - $34.70 per hour

Purpose:

This position is accountable for providing client service, retention, and business development support to Financial Consultants and Financial Services Representatives. This includes preserving recurring revenue business, managing the client review process, identifying sales opportunities, providing support to all branches and Contact Center Representatives, and service to all existing ISLLC clients.

Accountabilities:

Manage the Review/Account retention process for the Financial Consultants while helping to preserve and grow the recurring revenue business

• Utilize segmentation process to identify opportunities for future sales potential while completing service work    
• Prepare client profilers and review materials/Illustrations for prospects and existing clients
• Prepare Portfolio Reviews/Illustrations    
• Ensure all scheduled reviews are documented accurately and in compliance with all regulatory policies and procedures

Ensure that Financial Consultants, and Financial Service Representatives are given timely and accurate support on all sales & servicing issues

• Assist in Required Minimum Distribution calculations
• Prepare and process death claim paperwork ensuring compliance with all policies and procedures
• Act as a liaison to Accountants & Attorneys working with vendors on account issues, trades, transactions, cost basis calculations & death claims
• Ensure existing clients are contacted & given the opportunity to schedule an annual portfolio review with their Financial Consultant
• Create investment proposals, hypothetical illustrations & prepare review materials
• General service requests including but not limited to: account changes, trade executions for withdrawal requests, beneficiary changes & direct deposit set up.
• Attend networking, wholesaler, sales meetings and business development functions as directed
• Make outbound phone calls for client review & follow up appointments

Independently process complex transactions/escalated client issues

• Process Stock/MF Trades timely and accurately ensuring commissions are calculated accurately on trades OR Work with LPL trade desk to ensure all Stcok/MF Trades are processed timely and accurately ensuring commissions are calculated accurately
• Prepare trade error reports/document information necessary for letters of indemnity when necessary and work with Compliance Manager or Support Services Manager until resolution
• Prepare and process account conversion paperwork
• Assist with Complex REG 60 Follow up tasks/Ensure timely processing
• Communicate to management high-impact issues/problems
• Handle escalated issues in absence of Supervisor/Manager

Mentor/Training Responsibilities

• Assist in the training of CSR I position. Act as a mentor and shadow new employees in training.
• Conduct peer Coaching as needed
• Work with FSRs to resolve all client notifications
• Assist in the service/support/operations training of FSRs/Act as a resource for staff.
• Assist in the service/support/operational training of FC1’s/Act as a resource for staff.

Qualifications

• Bachelor's degree required or 4 years of directly related experience
• In addition, must have a minimum of 5 years of experience in the financial field, preferably the securities industry.
• Able to handle confidential material to avoid disclosure of such information
• PC proficient Microsoft Office
• Excellent oral and written communication skills
• Able to calmly and efficiently handle multiple tasks efficiently
• FINRA Series 6 & 63 preferred
• NY State Life Insurance License preferred
• Securities Industry experience preferred
• Demonstrates alignment with ESL’s Core Values, mission, vision, and Purpose to help our community thrive and prosper

We’re committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.

225 Chestnut Street * Rochester, New York 14604 * 585.339.4475 * 800.814.5884

Securities and advisory services are offered through LPL Financial (LPL), a registered investment advisor and broker-dealer (member FINRA/SIPC).  Insurance products may be offered through LPL or its licensed affiliates or ESL Investment Services, LLC. ESL Investment Services, LLC, member FINRA/SIPC, provides referrals to LPL and its affiliates. Neither ESL Investment Services, LLC, a subsidiary of ESL Federal Credit Union, nor ESL Federal Credit Union are affiliated with LPL or its affiliates. ESL Federal Credit Union is not registered as a broker-dealer or investment advisor.  Products and services are offered through LPL or its affiliates by LPL registered representatives doing business as ESL Investment Services. Representatives are dually registered with ESL Investment Services, LLC and LPL and may also be employees of ESL Federal Credit Union. Securities and insurance offered through LPL or its affiliates are:

The investment products sold through LPL Financial are not insured ESL Federal Credit Union deposits and are not NCUA insured. These products are not obligations of or guaranteed by ESL Federal Credit Union or any government agency. The value of the investment may fluctuate, the return on the investment is not guaranteed, and loss of principal is possible.

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